Director Emergency Preparedness Response & Resilience - Emergency Preparedness FEU - Akron Firs

First Energy at a Glance

We are a forward‑thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

First Energy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation’s largest investor‑owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid‑Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

This is an open position with First Energy Service Company, a subsidiary of First Energy Corp.

This is a full‑time, on‑site position located at a First Energy location in either Akron, OH;
Holmdel, NJ;
Morristown, NJ or Reading, PA.

Job Title: Director, Emergency Preparedness

Reports To: Vice President, Operational Excellence

The Director is responsible for leading First Energy’s emergency preparedness, response, and mitigation programs. This role ensures the organization adequately prepares for and appropriately recovers from severe weather events, natural disasters, and other emergencies by integrating real‑time meteorology, data science, situational awareness, fire science, advanced technology, and operational intelligence practices.

Emergency Preparedness & Response Leadership

• Lead the development, execution, and continuous improvement of Emergency Operations Plans (EOPs).
• Direct preparedness and response activities for major system emergencies, including severe storms, wildfires, heat events, winter weather, and infrastructure failures.
• Oversee incident command activation and ensure compliance with Incident Command System (ICS) and National Incident Management System (NIMS) principles.
• Lead after‑action reviews and ensure corrective actions are identified, implemented, and tracked.
• Drive organizational change initiatives that embed preparedness, resilience, and continuous improvement into electric operations culture.

Situational Awareness, Weather Intelligence & Operational Decision Support

• Oversee the use of real‑time and forecast meteorological data to anticipate electric system impacts and restoration challenges.
• Translate complex weather and operational intelligence into actionable guidance for electric operations leaders and executive leadership.
• Establish and maintain enterprise situational awareness capabilities integrating weather intelligence, outage management systems, crew status, and electric system conditions.
• Ensure accurate, timely, and consistent information flow during emergency events.

Analytics, Predictive Modeling & Performance Management

• Apply data science and predictive analytics to improve outage forecasting, crew staging, damage assessment, and restoration prioritization.
• Establish and track key performance indicators (KPIs) for preparedness, response, restoration, and resilience.
• Lead performance reporting, trend analysis, and executive‑level reporting related to emergency preparedness and response.
• Develop executive dashboards, status reports, and briefings to support real‑time operational and strategic decision‑making.

Technology Strategy & Systems Oversight

• Provide strategic oversight of emergency preparedness and response technologies, including:
• Outage Management Systems (OMS)
• Weather intelligence platforms
• Situational awareness and reporting tools
• Emergency notification and communication systems
• Drive continuous improvement and adoption of emerging technologies that enhance electric restoration performance and grid resilience.

Cross‑Enterprise Collaboration & Stakeholder Engagement

• Partner with analytics, GIS, engineering, and operations teams to identify asset vulnerabilities, risk trends, and mitigation opportunities.
• Coordinate emergency communications with Corporate Communications, Customer Experience, and Government Affairs teams.
• Establish and maintain effective business relationships with internal stakeholders, regulatory agencies, community emergency organizations, and public safety partners.
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