Director, Billing & Revenue Operations

What You’ll Do

Looking to step into a high-impact leadership role within a complex professional services firm?

As Director of Billing & Revenue Operations, you’ll own the firm’s end-to-end billing lifecycle, lead a centralized on‑shore/off‑shore delivery model, and partner closely with firm leadership and practice leaders to drive billing excellence, improve realization, and support scalable growth across a multi‑office public accounting firm.

• Lead the firm’s billing and revenue operations function, including:

• Establish firm‑wide standards, controls, and performance expectations for billing and revenue operations

• Ensure alignment between engagement economics, billing execution, and financial reporting

• Design, implement, and continuously improve the firm’s centralized billing operating model

• Ensure accurate and timely billing across all engagement types:

• Oversee unbilled WIP management, billing cycle times, and write‑ups/write‑downs

• Serve as the executive escalation point for complex, sensitive, or high‑risk billing matters

• Provide strategic oversight of off‑shore billing and revenue operations teams

• Define operating models, SLAs, productivity benchmarks, and quality standards

• Partner with global delivery leadership on workforce planning, capacity management, and scalability

• Ensure effective time‑zone coordination, governance, and escalation protocols

• Drive documentation, training, and knowledge transfer for off‑shore teams

• Act as a strategic advisor to engagement partners and practice leaders on:

• Influence partner behavior through data‑driven insights and consistent governance

• Support firm initiatives related to pricing models, engagement structures, and profitability

• Develop and own billing and revenue operations dashboards and KPIs, including:

• Provide actionable insights to executive leadership and the partnership

• Use data and trend analysis to drive continuous improvement and strategic decisions

• Own billing and revenue operations processes within the firm’s practice management and ERP systems

• Lead system implementations, upgrades, and automation initiatives related to billing and revenue workflows

• Partner with IT, FP&A, and Global Delivery on scalable technology solutions

• Champion standardization, automation, and digitization across billing processes

• Ensure strong internal controls over billing and revenue‑related processes

• Support internal and external audits related to billing and revenue recognition

• Ensure compliance with GAAP, firm policies, engagement terms, and regulatory requirements

• Proactively identify and mitigate billing and revenue execution risks

• Build, lead, and develop high‑performing on‑shore and off‑shore billing teams

• Establish clear accountability, performance metrics, and development pathways

• Foster a culture of quality, ownership, and continuous improvement

• Serve as a visible leader within the firm’s finance and operations organization

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field

• CPA certification preferred but not required

• 12–15+ years of progressive experience in billing, revenue operations, or finance

• Experience in public accounting or professional services required

• Proven leadership of centralized billing models

• Demonstrated experience managing off‑shore or global delivery teams

• Experience partnering with senior leadership and firm partners

• Deep understanding of professional services billing and revenue models

• Experience with Workday preferred

• Strong analytical and reporting skills; BI tools experience preferred

• Strategic leadership with strong executive presence

• Ability to influence and drive consistency in a partner‑driven environment

• Strong operational discipline and financial acumen

• Excellent communication and stakeholder management skills

• Change leadership and process transformation mindset

• Global leadership and cross‑cultural effectiveness

• Akron, Cleveland, or Youngstown, OH;
  Detroit or St. Clair Shores, MI;
  Pittsburgh or Philadelphia, PA;
  New York City or Buffalo, NY;
  Denver, CO;
  Milwaukee, WI;
  Chicago, IL

• Work Model:
  Hybrid preferred; open to fully remote candidates

Estimated Base Range: $120,000 -$150,000*

We are an equal opportunity employer and value diversity of thought and background to build an inclusive and energised culture and better meet the needs of our clients.