General Manager

General Manager

At FRX Ohio, exceptional cannabis begins with exceptional cultivation. As one of the largest Certified Kind cannabis cultivators in the United States, we are committed to growing cannabis with integrity, transparency, and an unwavering focus on quality. Because cannabis cannot be certified USDA Organic under current federal law, the Certified Kind program provides an independent, third-party verification modeled after internationally recognized organic standards.

Through rigorous inspections and accountability, Certified Kind cultivators demonstrate their commitment to producing cannabis with respect for both people and the planet.

Everything we do starts with our living soil, which is an active ecosystem of beneficial bacteria, fungi, and other microorganisms that naturally cycle nutrients, support vigorous plant growth, and promote resilience. Rather than simply feeding the plant, we cultivate a thriving soil food web that allows each cultivar to fully express its unique cannabinoid and terpene profile while producing healthy, vibrant plants.

By working with biological systems instead of relying on synthetic inputs, we produce cannabis that is true to its genetics and rich in the compounds that make every cultivar unique.

We proudly offer flower, pre-rolls, concentrates, vaporizers, and edibles through our family of brands, including FRX, Anthos Organics, Common Citizen, Local Edibles, and Cannarocks. Every product reflects the same care, consistency, and attention to detail that goes into every harvest.

Summary of the Role:

The General Manager (GM) is responsible for overseeing the daily operations of the dispensary, including staff training and development, team management, regulatory compliance, cash handling, and sales performance. This role ensures that dispensary operations effectively support sales and marketing objectives while maintaining inventory within a secure, well-controlled, and fully compliant facility.

Key Responsibilities:

Operations & Leadership

• Oversee and manage all daily operations of the dispensary to ensure efficient, compliant, and customer-focused performance.
• Maintain full accountability for dispensary profit and loss (P&L) performance.
• Develop, implement, and maintain compliant standard operating procedures for dispensing, inventory management, and all sales support functions.
• Partner with the executive leadership team to understand market drivers and trends, provide insights, make recommendations, and interpret performance data.
• Participate in and conduct weekly leadership calls to review sales performance, monthly goals, and business trajectories.
• Demonstrate strong leadership and sound decision-making in high-pressure or stressful situations.

Compliance & Risk Management

• Ensure compliance with all company policies, procedures, and applicable state and federal regulations.
• Enforce diversion prevention controls through strict adherence to regulatory and internal standards.
• Stay informed of regulatory updates and adapt operational practices accordingly to maintain compliance.

• Provide high-level oversight of staff and customer interactions to ensure exceptional service standards are consistently met.
• Promote a professional, compliant, and customer-centered dispensary environment.
• Resolve escalated customer concerns while maintaining service excellence and regulatory compliance.

People Management & Development

• Lead all aspects of staff management, including hiring, training, onboarding, performance management, disciplinary actions, employee relations, and performance evaluations.
• Create and manage staff schedules to meet operational needs while maintaining labor efficiency and budgetary expectations.
• Coach and develop leadership capabilities within the team to support succession planning and long-term growth.

Inventory Management

• Track and monitor inventory using the state-mandated inventory tracking system and internal business management platforms.
• Oversee the receiving process for all regulated and non-regulated products in partnership with the Inventory Manager.
• Conduct physical inventory audits at designated intervals (daily, weekly, quarterly, and annually) in collaboration with the Inventory Control Manager to ensure accuracy between physical counts and system records.

Systems & Technology

• Maintain business management platforms and ensure all technology systems operate effectively, securely, and in compliance with company standards.
• Demonstrate proficiency in Dutchie, OAARS, Microsoft hardware and software, and other required operational systems.
• Operate cash registers, tabletop scanners, and handheld scanners as needed to support operations.

Cash Handling & Financial Controls

• Oversee and manage all cash handling activities, including deposits, reconciliations, change orders, and secure storage, in accordance with company policies.

Facilities & Housekeeping

• Work cross-functionally to ensure the facility maintains an exemplary standard of cleanliness,…