Area Manager Airport Operations & Guest Services

## Area Manager Airport Operations & Guest Services Apply locations:
Akron-Canton Airport time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR100075
** Already Part of Team Breeze?
** Current Breeze Airways Team Members should apply through the internal careers site in Workday and
*** should not submit
*** an application through this external posting.

Breeze is hiring- join us!
The Area Manager oversees all Guest Services ground activities and day-to-day operations in their assigned locations while providing leadership and motivation to all team members including business partner teams. They are also responsible for establishing and maintaining high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures.#
** Here’s what you’ll do
*** Responsible for safety programs to ensure a safe workplace for Team Members, Guests, Business Partners, aircraft, ground service equipment, and facilities at their assigned station.
* Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.
* Manage and plan station costs in operating plan and administer and maintain the station operations budget for their assigned stations.
* Accountable for all internal and external regulatory matters
* Conduct station audits and reviews.
* Develops and manages talent in the area, including hiring, coaching and workforce planning.
* Take action, as deemed necessary, to resolve any problems or situations that may compromise safety compliance
* Resolves issues for guests regarding service failures or other complaints.
* Makes sound decisions with positive results.
* Develops both strategic & tactical plans that create a safety conscious environment that results in team member safety and wellbeing.
* Monitors stations closely, including daily, weekly and monthly reporting and reviews.
* Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with Breeze core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational efficiency and cost savings
* Ensure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals.
* Develop balanced station metrics and lead the teams to ensure performance targets are met.
* Ensure team readiness for response to irregular operations and emergency events.
* Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards.
* Ensure business partners are adhering to policies and procedures and reflect the Breeze brand.
* Other duties as assigned# #
** Here’s what you need to be successful**##
** Minimum Qualifications
*** High school diploma or equivalent educational achievement
* 5+ years experience in Customer Service or a related area
* 5+ years experience in airport operations and customer service
* 5+ years experience guiding large, diverse business partner teams
* Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
* High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
* Self-starter must have a positive attitude and strong desire for success
* Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
* Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
* Outstanding leadership capabilities, with ability to guide and motivate
* Able to work flexible hours and be available for emergency response and on short notice
* Must possess and maintain a valid driver's license from the state of your primary residence
* Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements
* Must pass a ten (10) year background check and pre-employment drug test
* Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
* Must be able to obtain and maintain Ground Security Coordinator certification.##
** Preferred Qualifications
*** 4-year degree or…