Veterinary Client Service Representative

Med Vetis is a fast‑growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations, including chemotherapy and radiation, cardiac ablations, glaucoma treatments, physical rehabilitation, dermatology, and many more. We’re looking for collaborative and driven people to join our clinical team.

Proposed schedule: 8:30 a‑7:30 p Tuesday, 8:30 a‑6:30 p Thursday, 12 p‑9:30 p Friday, 12 p‑9:30 p every other weekend.

Our Client Service Representatives are the first interaction with our clients, providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their Med Vet experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi‑task and enter data accurately is crucial, and you must always maintain a compassionate yet professional composure.

• Greet and check‑in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self‑motivated, and ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast‑paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs intra‑ and inter‑departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in a veterinary setting (preferred)

• Strong career growth and personal development opportunities
• Comprehensive health benefits
• Vision and dental
• HSA, FSA and independent care spending
• 401(k) with employer match
• Paid time off (PTO)
• Shift differentials and on‑call pay
• Uniform allowance
• Employee pet discounts and pet insurance
• Elective short‑term disability, life and accident insurance and company‑paid long‑term disability
• Continuing education opportunities and assistance program
• This role has a hiring range of $15.00–21.75 /hr based on experience

Come as you are. Med Vetis is an equal opportunity employer. We are also a drug‑free organization; therefore employment with Med Vetis is dependent upon the passing of a drug screen and background check.

Med Vet does not accept unsolicited resumes from third‑party recruiters.