Property Operations Manager

Property Manager

New Frontier Homes, Property Management

Full-Time, 40 Hours/Week

$50,000/Year

SUMMARY: The Property Manager is responsible for the overall operation, financial performance, regulatory compliance, and resident relations of the New Frontier Homes housing community. This position ensures compliance with Low Income Housing Tax Credit (LIHTC) regulations, company policies, and fair housing requirements while maintaining high occupancy levels and providing quality customer service to residents.

SUPERVISOR:
Director of Property Management

DUTIES AND RESPONSIBILITIES:

• Manage the daily operations of the property, including leasing, resident relations, maintenance coordination, and rent collection.

• Ensure compliance with Low-Income Housing Tax Credit (LIHTC) regulations and all applicable federal, state, and local housing requirements.

• Review and approve resident certifications, recertifications, income verifications, and compliance documentation.

• Maintain accurate resident files and prepare for compliance audits and inspections.

• Monitor occupancy, delinquency, and vacancy reports and implement strategies to maximize occupancy.

• Coordinate property inspections and ensure corrective actions are completed in a timely manner.

• Address resident concerns and resolve disputes professionally and efficiently.

• Ensure compliance with Fair Housing laws, landlord-tenant regulations, and company policies.

• Maintain positive relationships with owners, investors, regulatory agencies, and community partners.

• Prepare monthly management reports and other required documentation.

• Other duties as assigned.

The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position.

MINIMUM QUALIFICATIONS:

• Associate's or Bachelor's degree preferred.

• Previous property management experience required.

• LIHTC, HUD, or affordable housing experience preferred.

• Tax Credit Specialist (TCS), preferred

• Knowledge of Yardi or other property management software preferred.

• Strong understanding of Fair Housing regulations.

• Excellent organizational, communication, and customer service skills.

• Ability to manage multiple priorities and meet regulatory deadlines.

• Ability to walk the property and conduct inspections.

• Ability to work at a computer for extended periods.

LICENSES OR CERTIFICATIONS REQUIRED:

• High school diploma or equivalent required

• Certified Apartment Manager (CAM), preferred

• Unrestricted State of Ohio driver’s license

COMPLIANCE:

This position requires compliance with AFS’ written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with AFS’ Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS’ Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS’ Compliance Program Policy and Procedure:
Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds.

The employee may occasionally be required to lift 25 to 50 pounds; however, this…