Asst Property Mngr Float - Director Ofc

Assistant Property Manager Float - Director Office

The primary purpose of this position is to assist the Property Manager with all aspects of property management for one or more housing site(s), in accordance with the Akron Metropolitan Housing Authority's ("AMHA" or "Authority") asset management model and all applicable regulations, policies and procedures. The incumbent assists with the direction and management of all day-to-day operational activities, including vacancy reduction, leasing, lease enforcement, rent collections, resident problem resolution, property appearance, maintenance, purchasing, and budget responsibility.

This position is responsible for assisting the Property Manager with the supervision of assigned staff.

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Conducts resident interviews, ensuring prospective residents meet Agency guidelines. Accurately verifies income information for applicants and residents according to applicable regulations. Maintains accurate paperwork. Leases apartments to new residents, including showing vacant units, calculating rents, explaining lease terms and executing lease agreements. Represents AMHA in a professional and courteous manner at all times. Monitors lease compliance by supervising resident performance through activities such as informal and formal hearings and inspections.
  
  Issues delinquent rent notices and eviction notices. Testifies on behalf of AMHA in housing court proceedings as required. Stays up-to-date on HUD guidelines and other applicable regulations.
• Assists Property Manager with all aspects of management including collections, vacant unit turns, inspections and work order processing to ensure that goals are met.
• Assists Property Manager in supervising facility personnel. Ensures that work is prioritized and appropriately assigned. Provides accurate and prompt direction and information to site personnel. Responsible for managerial duties in the absence of Property Manager.
• Promptly and courteously attends to all resident inquiries and complaints and follows through to ensure that matters have been resolved. Understands and applies basic principles of customer service.
• Conducts timely and thorough unit inspections, including move-ins, 90-day, move-out and housekeeping according to Agency schedules. Ensures that units are maintained according to Agency standards and deficiencies are corrected in a timely manner. Generates inspection scheduling letters. Schedule re-inspections as necessary. Recommends terminations where necessary according to Agency standards.
• Conducts thorough grounds inspections on a daily basis and ensures that deficiencies are corrected in a timely manner.

Miscellaneous

• Devotes appropriate attention to AMHA Action Plan objectives as assigned, ensuring that such goals are met or exceeded.
• Maintains a record of acceptable attendance and punctuality.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires incumbents to exhibit the following behavioral skills:

Commitment:
Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Service:
Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes colleagues as customers.

Effective Communication:
Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in…