Food Services Associate - Administrative Services - Akron Headquarters

About the Opportunity Job Description

The Food Service Associate is responsible for the daily operation and ownership of the café grill station, supporting breakfast and lunch service in a fast-paced, high-volume environment. This position performs food preparation, short-order cooking, menu execution, inventory management, and sanitation functions while ensuring compliance with food safety regulations and company standards. The Food Service Associate delivers high-quality food and exceptional customer service, maintains an organized and efficient workspace, and contributes to the overall success of café operations through teamwork, initiative, and sound decision-making.

The successful candidate will demonstrate a commitment to safety, operational excellence, continuous learning, and First Energy's Core Values and Behaviors.

• Take ownership of daily grill station operations, including:
• Breakfast and lunch grill setup, preparation, and backup production.
• Preparing and serving made-to-order breakfast and lunch items with a focus on safety, quality, consistency, and efficiency.
• Planning, ordering, and executing daily breakfast and lunch specials.
• Monitoring inventory levels and communicating product needs to leadership.
• Maintaining a clean, organized, and customer-focused work environment that complies with FDA Food Code regulations and company standards.
• Properly storing, rotating, labeling, and dating food products.
• Performing end-of-shift shutdown procedures and thoroughly cleaning all grill equipment and work surfaces.
• Proactively support leadership and coworkers by following established procedures and contributing to overall café operations and team success.
• Demonstrate commitment to First Energy's Core Values and Behaviors through daily work activities while fostering a safe, respectful, and inclusive workplace.
• Consistently demonstrate a strong sense of urgency in meeting customer expectations, operational goals, and service timelines.
• Manage multiple daily responsibilities and assignments while maintaining quality, accuracy, and efficiency.
• Exercise sound judgment and problem-solving skills by developing recommendations, addressing customer needs, and identifying opportunities for process improvement.
• Provide exceptional customer service by interacting professionally and courteously with customers, coworkers, and vendors.
• Assist with receiving deliveries, inventory management, product rotation, procurement activities, and food production as needed.
• Maintain adherence to all food safety, sanitation, and workplace safety requirements.

• High school diploma or GED required.
• Minimum of two (2) years of food service, culinary, hospitality, catering, or related experience required.
• Experience preparing and serving breakfast and lunch items in a fast-paced, high-volume food service, restaurant, cafeteria, or catering environment preferred, with the ability to maintain quality, consistency, and customer service standards during peak service periods.
• Intermediate knowledge and application of food service fundamentals, including:
• Food safety and sanitation
• Inventory management and product rotation
• Procurement practices
• Customer service
• Knife skills and food preparation techniques
• Personal hygiene standards
• Serv Safe Manager Certification required or must be obtained within six (6) months of hire.
• Basic proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to research recipes, contribute to menu development, and remain informed of culinary and food service trends.
• Demonstrate a continuous learning mindset and commitment to personal and professional development.
• Ability to work effectively both independently and as part of a team.
• Strong organizational and time management…