Retail Assistant Store Manager

Overview

Retail Assistant Store Manager to join our team. Salary: $13.00 to $17.00 per hour. We offer a commission structure that pays you for every transaction you process, with potential to earn up to 8% on transactions (average additional pay of approximately $2.47 per hour on top of hourly rate).

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Regular store hours: most stores open 9AM–6PM; many stores closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (withdraw up to 50% of wages earned up to seven times per payroll cycle).
• Ability to earn unlimited commission above hourly base rate.
• VACATION: one week of paid vacation after six months; additional vacation after one year; two weeks on each anniversary thereafter; 120 hours after five years (adjusted per state/local requirements).
• SICK/PERSONAL: 8 hours after six months; 16 hours each anniversary thereafter (adjusted per state/local requirements); 24 hours after five years.
• Employee discounts on first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per semester) for full-time employees meeting requirements.
• Access to over 10,000 discounts via First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to First Cash Pet Insurance program.

We are seeking an Assistant Store Manager with a minimum of six months of management/3rd key experience. The Assistant Store Manager is accountable for day-to-day store operations and fostering a positive/productive environment. This role partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. The position sets the tone for a customer-centric environment.

Together with the Store Manager, this role analyzes store financial statements to ensure goals are met. The incumbent will support asset protection, promote the business, and target new customer acquisitions. Employees will work with a variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

The position offers an hourly wage plus commission based on productivity and a bonus based on store performance. Actual pay depends on location, qualifications, and experience.

(This is a representative list of general duties; not all-inclusive. Other duties may be assigned as needed.)

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring procedures protect assets.
• Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer processes within the store, including inventory, loan management, merchandising, store presentation, store systems, and reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to align with the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to perform duties for extended periods as required by law; physical tasks may include standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must be willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may assist customers in exterior areas or retrieve products stored externally.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work at multiple locations as needed.
• Flexible retail schedule including weekends and holidays.
• Assistant Store Manager will work 40+ hours per week; hours are not guaranteed.
• Computer literate; able to operate POS systems and common office machines.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants are encouraged to apply.

The employee commission…