Golf Shop Attendant; Firestone - Public

Overview

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintaining an organized and visually appealing golf shop, and providing information about club services and events. Additionally, the role will support inventory management and collaborate with the pro-shop team to ensure seamless operations and a high standard of service.

High school diploma, GED, or equivalent.

Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.

Interpersonal and communication skills, with the ability to engage positively with members and guests.

Organizational skills and attention to detail to maintain the shop's presentation and inventory.

Ability to work independently and as part of a team, maintaining a proactive and positive attitude.

Knowledge of golf merchandise, apparel, and equipment.

Familiarity with point-of-sale (POS) systems and basic cash handling procedures.

• Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players.
• Adhere to proper cash handling procedures.
• Handle member/guest inquiries, manage tee-time bookings, and engage in friendly, professional conversations.
• Maintain calm and courteous demeanor.
• Oversee inventory management.
• Assist with course operations and support outside operations staff.
• Ensure accurate end-of-day business functions.
• Maintain orderly and neat work areas.
• Provide operational support to managers and tournament coordinators.