Retail Sales Associate

Pay: $11.00 to $14.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process! Our retail sales associates can earn up to 8% on transactions, which could average an additional $3.46 per hour on top of your hourly rate.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access* – available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation:
  One week paid after 6 months of active, full‑time service; an additional week after 1 year, two weeks after each subsequent anniversary (subject to state/local requirements). 120 hours after 5 years.
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2‑5; subject to state/local requirements). 24 hours after 5 years.
• Employee discounts available on the first day of active employment.
• Tuition reimbursement via First Cash Education – up to $2,000 per semester for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• First Cash Pet Insurance program access.
• Cash handling experience preferred.
• Computer literacy and ability to operate POS systems and common office machines.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Retail Sales Associate works with the entire staff to provide excellent customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers to process sales, loans, and other transactions. They work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

Employees earn a base hourly wage plus commission based on productivity. Pay will vary by location, qualifications, and experience.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and properly displays merchandise.
• Processes sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items following company policies and regulatory requirements.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Works effectively with coworkers and managers, demonstrating respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training program.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties that involve extended periods of standing, stooping, walking, climbing, pushing, pulling, and lifting, in accordance with federal, state, and local laws.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside the building or retrieve products from exterior storage.
• Minimum age: 18 years.
• High school diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multitask in a fast‑paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate with POS system proficiency.

The commission incentive plan is proprietary to First Cash. Pawnbrokers may earn 2‑8% commission based on gross profit of personal performance. Detailed…