Merchandiser, Retail

Overview

Invited is a hospitality and service industry company with a history dating back to 1957. We build relationships and enrich the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our clubs offer first-class amenities including championship golf courses, modern work spaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and more.

Join an incredible and inclusive team at Invited.

The Merchandiser is responsible for ensuring that the pro-shop and retail areas are well-stocked, visually appealing, and organized to meet the needs of members and guests. This role maintains inventory, assists with product displays, and supports the overall merchandising strategy. Working closely with the Golf Operations team, the Merchandiser ensures that all apparel, equipment, and golf-related merchandise are readily available, neatly presented, and aligned with the club’s standards for a high-end retail experience.

• Reports to the Golf Shop Supervisor or Director Retail

• Create and maintain visually appealing and organized product displays in the pro-shop and retail areas, following seasonal and promotional themes.
• Ensure that all merchandise is properly tagged, priced, and aligned with the club’s branding and quality standards.
• Assist in the setup and breakdown of retail displays for special events, tournaments, and sales promotions.
• Keep displays and merchandise clean, organized, and in excellent condition, replacing damaged or outdated items as necessary.
• Assist with monitoring and tracking inventory levels, conducting regular stock counts, and ensuring that popular items are reordered in a timely manner.
• Receive, unpack, and process incoming merchandise shipments, checking for accuracy and quality.
• Organize back stock efficiently and maintain a clean and orderly stockroom.
• Work closely with the Golf Shop Supervisor to ensure that inventory is rotated regularly, and slow-moving items are strategically promoted.
• Provide exceptional customer service to members and guests, assisting them with product selection, answering questions, and making recommendations.
• Assist in processing sales transactions, handling cash and credit card payments accurately and efficiently.
• Stay knowledgeable about current product lines, including apparel, equipment, and accessories, to better assist members and drive sales.
• Assist members with special orders or custom merchandise requests, coordinating with vendors as needed.
• Assist with merchandising and sales support during golf tournaments, charity events, and special occasions, ensuring that the pro-shop meets the needs of participants.
• Collaborate with the Golf Operations team to support the overall club activities and enhance the members’ experience through quality merchandising and service.
• Participate in team meetings and offer suggestions to improve merchandising strategies and product offerings.

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

• High school diploma, GED, or equivalent.
• A minimum of 1 year of retail merchandising or sales experience in a golf, sports, or luxury environment.

• Strong organizational skills with attention to detail and visual…