Inside Sales Coordinator

Inside Sales and Customer Service Coordinator (Full-Time)

Industrial Profile Systems – Akron, OH

Salary/Exempt

The Inside Sales & Customer Service Coordinator will provide inside customer support while working closely with Sales Managers, Engineering, and Product Management, to ensure a smooth flow of customer information and requirements throughout the organization. This position is responsible for building client relationships, project management, and developing sales opportunities and must be able to recognize growth opportunities and utilize extruded aluminum to solve complex challenges for existing and new clients across manufacturing industries.

• Medical, dental, vision, and life insurance on the 31st day of employment
• 401K eligibility begins after the 60th day of employment
• Pay is bi‑weekly
• Generous PTO policy starting at 3 weeks

Pay Range: $50,000 - $65,000

• Identify opportunities to reactivate dormant accounts and grow existing accounts to achieve sales objectives
• Support customer inquiries, including but not limited to providing quotes, processing orders, and providing client updates along the entire process
  • Research new product requests and write orders
  • Serve as a liaison with the outside sales team
  • Track and prepare reports on daily, weekly, and monthly leads and sales
• Follow up to ensure successful order entry, sales fulfillment, installation, post‑installation, and operations on orders produced
  • Maintain close contact with customer to give updates on progress toward resolution of issue or service request
  • Ensure that appropriate changes were made to resolve customers’ problems
  • Refer unresolved customer issues to designated departments for further investigation
  • Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork
  • Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Perform other miscellaneous job duties and related functions as directed

• Minimum of 2‑5 years of experience with sales and/or customer service
  • Knowledge of Microsoft Dynamics NAV is a plus, but not required
  • Preferred experience using ERP or CRM system
• Ability to manage multiple priorities and tasks with a sense of urgency
• Well organized with an aptitude for details
  • Effective verbal and written communication skills
  • Have the ability to multi‑task and produce quality results under pressure
  • Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)
  • Must be self‑started and able to work independently with little supervision

Industrial Profile Systems, previously known as MB Kit Systems, LLC, is the premium provider of engineering and design services utilizing our structural aluminum and modular components to create mechanical hardware solutions across a wide range of industries. Founded in 1996, MB Kit Systems, LLC occupies 50,000+ sq. ft. in Akron, Ohio, where we design, machine, and assemble custom machine base, table, and enclosure solutions.

This vertical integration allows for quick turnaround times and the ability to produce custom solutions. Quality craftsmanship and innovative designs with a focus on customer service will allow for continued growth and market share. Visit our website at

The position offers a competitive salary with full benefits and bonus program.

Industrial Profile Systems is a division of WEISS North America, located in Willoughby, OH.