Sales Support Representative - Waterworks

Overview

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Ferguson is a Fortune 500 company that provides best-in-class products, service and capabilities across numerous industries and locations. You will build a career that you are proud of, at a company you can believe in.

• Work with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.
• Responsibilities include training and working in the warehouse and at the counter.

• 1-3 years of sales and/or customer service experience is preferred.
• Experience in Waterworks or Construction is a plus.
• A college degree or bachelor’s degree is preferred.
• Prior warehouse experience is preferred.
• Exhibit strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making timely decisions.
• Ability to work in a fast-paced environment and follow through on commitments.
• Customer service oriented with ability to build relationships.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Pay Range: $18.71 - $29.92. This role is Bonus or Incentive Plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.

Estimated ranges displayed are monthly for salaried roles or hourly for all other roles.

Ferguson complies with all wage regulations. The Company is an equal opportunity employer and a government contractor that abides by applicable equal employment opportunity regulations.

Ferguson Enterprises, LLC is an equal employment opportunity employer with respect to disability, veteran status, and other protected categories.