Resident Services Specialist- Standby B, C, D, or Weekend

ACCESS, Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus, Director of HR,  Ext 211.

We are looking for a Standby Resident Services Specialist to join our 10‑person strong team. This position will be on standby during assigned shifts to cover same‑day unplanned call‑offs. The ideal candidate is attentive, punctual, engaged, and passionate about Social Work. The position is responsible for the safety and security of the residents and premises of the Emergency Shelter.

$5 per hour on standby Saturday & Sunday and Holidays;
$4 per hour on standby Monday‑Friday. Hours worked will be paid at $16 per hour plus shift diff where:

• 3:00 pm–11:00 pm – $0.50
• 11:00 pm–7:00 am – $1.00

Standby hourly rate includes a phone stipend.

During standby, the employee must be available to come in to cover same‑day call‑offs within an hour from call and return missed calls within 15 minutes.

• Sunday 3‑11 pm – $5.00
• Sunday 11 pm–7 am – $5.00
• Monday 3‑11 pm – $4.00
• Monday 11 pm–7 am – $4.00
• Tuesday 3‑11 pm – $4.00
• Tuesday 11 pm–7 am – $4.00
• Wednesday 3‑11 pm – $4.00
• Wednesday 11 pm–7 am – $4.00
• Thursday 3‑11 pm – $4.00
• Thursday 11 pm–7 am – $4.00
• Friday 3‑11 pm – $4.00
• Friday 11 pm–7 am – $4.00
• Saturday 3‑11 pm – $5.00
• Saturday 11 pm–7 am – $5.00
• Saturday 7 am–3 pm – $5.00
• Sunday 7 am–3 pm – $5.00

• Demands a mature, responsible individual with excellent crisis management, listening, verbal and written communication, boundary maintenance, conflict resolution, and basic computer skills.
• Reliable transportation is required.
• Experience in Social Services, Health Care, or Customer Services preferred. Knowledge of community resources and issues affecting individuals experiencing homelessness, and emergency medical procedures preferred.

• Maintain safety and security of residents and shelter.
• Conduct hourly building checks and document completion.
• Monitor common areas and maintain active presence.
• Intervene and de‑escalate situations per agency policy.
• Verify and log visitors; monitor security cameras and phone coverage.
• Follow emergency procedures (fire, power outage, gas/electric shut‑off).
• Supervise residents’ activities, enforce house rules, assist with daily routines.
• Complete shift reports, logs, and required documentation accurately.
• Maintain confidentiality and adherence to all policies.
• Prepare resident rooms, manage property storage, assist with mail distribution.
• Attend staff meetings and perform additional duties as assigned.
• Remain at post until relieved; brief incoming staff on pertinent information.

• Occasionally climb stairs while carrying items up to 25 lb.
• Remain in a stationary position during shift.
• Maneuver items up to 25 lb.
• Bend, twist, kneel, reach, walk occasionally.
• Pass physical and written certification training for CPR.

Standby

• Employee assistance program.
• Free meal during shift.

• High school or equivalent (Required).
• Experience in Social Work, Health Care, or Customer Service: 1 year (Preferred).

• Driver’s License (Preferred).