Certified Printer Technician - Columbus, OH

Certified Printer Field Technician

Location: Columbus, OH

Job : 2177

# of Openings: 1

We are seeking a Certified Printer Field Technician to join our growing team. This role combines hands‑on expertise in printer service and repair with field installation and customer support responsibilities. You will be deployed to customer and retail partner locations across your region to diagnose, repair, install, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, dye‑sublimation equipment, and related photo center technologies, as well as support infrastructure and equipment installations.

This position is based out of your local area with an expectation of 95% travel (by car, plane, etc.) and reports to the Field Operations Supervisor.

• Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, kiosks, controllers, and sublimation technologies.
• Install, service, and maintain telecommunications and equipment infrastructure at customer locations.
• Ensure job sites operate to both company and customer standards.
• Professionally communicate and interact with store personnel, customers, and internal support teams.
• Troubleshoot and resolve device and equipment issues efficiently under deadlines.
• Manage and direct helper technicians, ensuring adherence to processes and safety standards.
• Maintain accurate service records, documentation, and timely expense reports.
• Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends.
• Uphold company standards for professionalism, safety, and compliance at all times.

• Able to follow oral and written instructions.
• Able to work with a team independently.
• Able to multi‑task.
• Critical thinking skills to assist in problem solving.
• Willing to be flexible with scheduling demands including nights and weekends.
• Demonstrates customer service orientation.

• Minimum High School Diploma/GED.
• Minimum 2 years of experience in printer service/repair (inkjet and dye‑sublimation required).
• Minimum 2 years in field services, installation, or similar technical background.
• Strong troubleshooting, critical thinking, and customer service skills.
• Familiarity with basic hand tools.
• Ability to work independently and in a team.
• Valid driver’s license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening.
• Able to obtain certifications required for aerial lifts.

• Frequently lift and carry tools, equipment, and materials weighing up to 60lbs.
• Navigate uneven terrain safely and efficiently.
• Push, pull, and reach for objects with varying degrees of force, including overhead tasks.
• Stand or walk for extended periods of time.
• Perform repetitive tasks as required by the role.
• Climb ladders, work at elevated heights, and maintain balance.
• Work in confined spaces when necessary.
• Assume various physical positions including standing, bending, crouching, crawling, or kneeling.
• Maintain hand‑eye coordination to effectively use small tools and components.

We know the strength of our company depends upon our high‑performing, diverse team. That’s why we offer a comprehensive rewards package of competitive pay and benefits that allows us to take care of our team members and support their health and wellbeing in and outside the workplace.

At Velocity, we provide employees with the resources they need to take care of themselves and their families. As an employee, you will receive a comprehensive benefits package (medical, dental, vision, and more) with a startup spirit.

From the first day, you are a valued member of the team and are rewarded as such. Employees qualify for all we offer, such as PTO and paid holidays, 401(k) with company match and immediate vesting, company‑provided life insurance, short and long‑term disability coverage, employee assistance programs, and more!

We offer flexible working conditions to ensure you’re able to provide your best to all the demands, loved ones, and passions in your life.

We grow and change fast—and help our employees grow with us by offering ongoing learning opportunities and encouraging movement around the company to enhance skill sets and company knowledge. Velocity loves to promote from within and further develop our talented workforce.

Velocity is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E‑Verify.