Industrial Service Coordinator

Industrial Service Coordinator – Full Time

The vision of Southern Carlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Location:

Canton, OH or Akron, OH

Schedule:

Monday – Friday | Day Shift Travel:
Up to 59% Travel Required

Southern Carlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

At Southern Carlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service We don't just talk about service—we live it. Fanatical service means treating every challenge like our own and delivering solutions that exceed expectations.

Act With Urgency In our industry, time matters. We move quickly and efficiently because our customers depend on us.

Earn & Maintain Trust Trust is the foundation of every strong relationship. We build lasting partnerships through transparency, reliability, and follow-through.

Continuously Improve We challenge ourselves to improve every process, every experience, and every interaction because better never stops.

At Southern Carlson, we're more than a supplier—we're a service-driven partner focused on building long-term relationships and delivering results.

We're hiring an Industrial Service Coordinator who thrives in a fast-paced industrial service environment and enjoys coordinating complex installations, troubleshooting equipment, and supporting customers nationwide. If you have strong technical expertise and enjoy leading service initiatives while partnering with customers, technicians, and sales teams, this role is for you.

• Coordinate equipment installations and service calls for industrial and national accounts
• Schedule and coordinate activities between customers, sales teams, service technicians, and branch personnel
• Travel to branch and customer locations throughout the United States to install and support equipment
• Train end users, customers, and Southern Carlson technicians on equipment operation and maintenance
• Assist sales teams with onboarding new national and industrial accounts
• Support and train Southern Carlson Service Technicians to effectively manage industrial accounts
• Participate in technical training sessions and support large-scale service opportunities
• Coordinate and execute complex service projects from planning through completion
• Deliver exceptional customer service while maintaining a high level of professionalism

Valid driver's license with acceptable driving record 3–5 years of experience troubleshooting and repairing packaging or warehouse equipment 3–5 years of experience servicing industrial or national accounts 3–5 years of experience working with pneumatic fastening tools Strong understanding of electrical control systems and industrial mechanical systems Ability to read and interpret complex schematics and wiring diagrams Ability to plan, coordinate, and execute high-level service installations and operations Strong communication skills and professionalism when working with customers, vendors, sales representatives, and technicians Ability to regularly lift and move equipment over 50 lbs Ability to work in varying temperature environments Ability to independently coordinate travel and lodging arrangements

Bilingual (English/Spanish) preferred Experience with PLC and automation troubleshooting and repair Leadership…