Industrial Service Technician

Industrial Service Technician – Full Time

The vision of Southern Carlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Location:

Akron, OH/Canton, OH

Schedule:

Monday – Friday | Day Shift Travel:
Up to 59% Travel Required

Southern Carlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

At Southern Carlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service We don't just talk about service—we live it. Fanatical service means treating every challenge like our own and going above and beyond to deliver exceptional solutions.

Act With Urgency In our industry, responsiveness matters. We move quickly and efficiently because our customers rely on us.

Earn & Maintain Trust We build lasting relationships through transparency, professionalism, and follow-through.

Continuously Improve We are committed to improving every process, every interaction, and every customer experience.

At Southern Carlson, we're more than a supplier—we're a service-driven partner focused on long-term relationships and delivering results.

We're hiring an Industrial Service Technician who thrives in a fast-paced industrial service environment and enjoys coordinating complex installations, troubleshooting equipment, and supporting large-scale customer operations. If you have strong technical expertise and enjoy leading service initiatives while supporting customers and technicians nationwide, this role is for you.

• Coordinate all installs and service calls for QTEK vendor and customer accounts
• Schedule and coordinate communication between QTEK sales, production, technicians, customers, and Southern Carlson teams
• Travel to branch locations throughout the United States to install equipment and support customer operations
• Train end users, Southern Carlson technicians, and customers on equipment operation and service procedures
• Assist sales teams with onboarding national and industrial accounts
• Support and train Southern Carlson Service Technicians to properly manage industrial accounts
• Participate in and support technical training sessions alongside Corporate Service Coordinators and vendor partners
• Assist in identifying and developing additional large-scale service opportunities
• Maintain professionalism and exceptional customer service during all interactions

Valid driver's license with acceptable driving record 3–5 years of experience troubleshooting and repairing packaging or warehouse equipment 3–5 years of experience servicing industrial or national accounts 3–5 years of experience with pneumatic fastening tools Strong knowledge of electrical control systems and industrial mechanical systems Ability to read and interpret schematics and wiring diagrams Ability to plan, coordinate, and execute high-level service installations and operations Strong communication and professionalism when working with customers, vendors, sales reps, and technicians Ability to regularly lift and move equipment over 50 lbs Ability to work in extreme temperature environments Ability to independently coordinate travel and lodging arrangements

Bilingual skills preferred Experience with PLC/automation troubleshooting and repair Leadership or management experience in a service-based operation Working knowledge of the tool…