Resident Services Specialist PRN 1st Shift

Seeking a PRN Resident Services Specialist for the 1st Shift: 7:00 am – 3:00 pm.

ACCESS, Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities. To request accommodation, contact Karla Straus, HR Coordinator, at 330‑376‑0997 Ext. 211.ACCESS is dedicated to assisting women and children experiencing homelessness, promoting self‑esteem, self‑sufficiency and holistic support through housing, education, advocacy and empowerment programs. We are seeking a Resident Services Specialist to join our 10‑person team.

The ideal candidate is attentive, punctual, engaged, and responsible for the safety and security of residents and premises in the Emergency Shelter.

• Required: Mature, responsible individual with experience in social services who possesses excellent crisis management, listening, verbal and written communication, professional boundary maintenance, conflict resolution, and basic computer skills. Must be available for 7:00‑3:00 shifts; reliable transportation required. Multiple shifts may be available.
• Preferred: Demonstrated knowledge of community resources and issues affecting individuals experiencing homelessness; demonstrated knowledge of emergency medical procedures.

• Maintain the safety and security of residents and facility.
• Complete building checks at stipulated times (each hour); document completion.
• Maintain an active presence in the building through required house checks, dining room checks, playroom and teen room checks, and a walk‑through.
• Intervene, as necessary, to protect residents from injuring other residents, staff, or themselves (according to policy).
• Ensure outside individuals have permission to be on property; document any visitor in the visitor log.
• Full understanding of emergency procedures, including fire evacuation, gas and electricity shut‑off, and power‑failure protocol.
• Distribute incoming mail (according to agency policy).
• Keep staff workspace clean and organized.
• Remain at assigned post until relieved; brief incoming staff of relevant information; may assist in staff coverage.
• De‑escalate potentially volatile situations between residents (per agency protocol).
• Maintain telephone coverage during shift; monitor security cameras.
• Interact professionally and maintain appropriate boundaries with residents, employees, visitors, and guests.
• Follow all agency policy and procedures.
• Document all shelter activities and happenings during the shift in the log.
• Adhere to all policy and procedures as outlined in the employee handbook and departmental procedure manuals.
• Be open‑minded to change within the work environment.
• Work a minimum of one shift per month to maintain employment.

• Supervise residents during assigned shift; enforce regulations in the resident handbook.
• Assist residents in adjusting to their stay; direct them to appropriate support staff.
• Supervise residents' daily activities: chores, check‑in/out, meal times, use of play rooms and teen activity rooms; ensure residents are on time and in bed on time; monitor curfew times.
• Read and initial shift reports and daily logs; complete all required paperwork for the shift.
• Document verbal and written warnings as defined by agency protocol.
• Maintain confidentiality of residents' files and logs.
• Obtain verification from residents to substantiate employment, curfew extensions, twelve‑step meetings, house restrictions, etc.
• Comply with agency OTC medication and lock‑box procedures.
• Monitor resident usage of agency phones.
• Maintain resident property and storage (according to policy); inventory, pack, and secure residents’ property until it may be discarded (48 hrs); prepare resident rooms as necessary.
• Additional duties may include resident resume preparation, welcome meetings, etc.
• Attend staff meetings as scheduled.
• Carry out all other duties assigned by a supervisor.
• Third shift duties: scanning, shredding, office and bathroom cleaning, laundry, breakfast set‑up/cleanup for residents.
• Monitor dining room during meal times.
• Ensure all paperwork is completed before ending shift.

• Occasional need to climb stairs while carrying items up to 25 lbs.
• Must be able to remain in a stationary position during shift.
• Move items up to 25 lbs.
• Move throughout the building multiple times a day.
• Bending, twisting, kneeling, and reaching occasionally.