Service Coordinator- Family Self Sufficiency

Service Coordinator – Family Self-Sufficiency Program

The primary purpose of this position is to coordinate supportive services and empowerment activities to help Family Self-Sufficiency Program participants increase their economic security and self-sufficiency. The incumbent engages with and assesses residents to determine their needs and/or goals to provide useful resources and services and provides feedback to the Self-Sufficiency Initiatives Supervisor and Self-Sufficiency Initiatives Program Coordinator. In addition, the incumbent is responsible for maintaining good working relationships with local community and social service organizations.

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Interviews residents (in person, via telephone, or through home visits) regarding personal and family concerns, finances, employment, food, clothing, and housing needs, and physical or mental health needs to determine obstacles and resources to address identified needs.
• Secures and evaluates information concerning medical, psychological, and social factors to address barriers to residents obtaining self-sufficiency.
• Refers residents to appropriate supportive services, community agencies, and resources; supports and encourages residents' efforts in becoming self-sufficient.
• Develops case plans with residents individually and/or as a family, and aids residents in mobilizing their inner capabilities and external resources to improve social functioning.
• Assists residents in problem solving and identifying resources to improve their understanding of self and personal problems.
• Assists participants to determine level of financial literacy and steps needed to move each participant to become self-sufficient; determines family's eligibility for home ownership counseling, housing resources, and future home ownership opportunities.
• Reviews service plan and performs follow-up to determine quantity and quality of service provided to resident and status of resident's case.
• Networks and forms relationships with other housing professionals and service providers in order to keep abreast of services and assistance available to residents. Ensures that others within AMHA are made aware of services and assistance options available to residents.
• Partners with local community groups, community service organizations, and businesses to coordinate events and programs for residents, including workshops or trainings.
• Accurately and consistently enters case notes and other required data in Efforts to Outcomes (ETO) case management software regarding new and existing clients; enters information into ETO and other databases and spreadsheets as appropriate for various grants and reports as required by program. Reports any issues or inconsistencies and offers feedback to Resident Services Self-Sufficiency Initiatives Supervisor and Self-Sufficiency Initiatives Program Coordinator, as needed.
• Prepares correspondence, technical and status reports, etc. to keep management informed of the progress of family services.
• Communicates and collaborates with RS team members.
• As specified by program requirements, monitors resident RS escrow account balances; researches participants' eligibility for escrow credit.
• Communicates problems to Self-Sufficiency Initiatives Program Coordinator and Self-Sufficiency Initiatives Supervisor to modify service offerings or address global issues.
• Performs other duties as assigned.

This position requires incumbents to exhibit the following behavioral skills:

Commitment:
Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Service:
Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers.

Effective Communication:
Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.

Responsiveness and…