Dispatch​/Road Supervisor

Position Summary

This position is responsible for monitoring of the entire transit operation. Facilitate a cooperative work environment and encourage teamwork among all METRO employees. Investigate all passenger complaints, assist and supervise all operators, assist with accident investigations, spot check operators, supervise all line-ups, maintain effective customer relations, assist with dispatching, prepare supervisor reports, and maintain effective labor relations between the Authority and the Union in accordance with the bargaining agreement.

This position will eventually have dispatch, road supervisor, payroll, extra board and other duties as assigned. Work schedule and days off are TBD and based on organizational need.

Position

Reports to:

Operations Manager

Number of Reports: 282

• Assist and supervise all operators throughout the transit system.
• Spot-check operators at various time points or on-time service, appearance, uniforms and safety of operations.
• Assist with dispatching when necessary, answer telephones, take road calls and forward to the Maintenance Department.
• Prepare daily supervisor report.
• Ensure that all operating personnel adhere to the rules and regulations of the authority in accordance with the bargaining agreement.
• Responsible to follow the proper procedures in drug testing.
• Accountable for facilitating teamwork among METRO employees.
• Investigate all passenger and operator complaints regarding bus service.
• Supervise all line-ups and coordinated operations with the booth and dispatchers, i.e. detours and delays.
• Fill vacancies on the extra board when necessary.
• May help train new operators.
• Furnish bus patrons, via telephone or in person, requested bus information, i.e. departures, arrivals, stops, destinations, proper route and fare information.
• Monitor and/or open/close all transit facilities and properties.
• Regular attendance is an essential function of this job.
• Performs other related duties as assigned.

• Position requires high school diploma or equivalent; three to five years of previous transit experience is preferred.
• Position requires a valid Class B CDL.
• Salary for Operations Supervisor is based on 104% of the collective bargaining unit top rate.

Job requires incumbent to stand, walk, sit, talk or listen, stoop, kneel, crouch or crawl, reach with hands and arms, lift 50-100 pounds up to 2/3 of the time. View things at 20 feet or more. Work will initially be performed outdoors and is subject to prevailing weather conditions, in traffic. Work requires frequent contact with general public and activity schedules can be irregular.

May involve operating a route in a bus plus mandatory overtime may be required. Must be willing to work weekends, late nights, holidays and other shifts as assigned.

• Ability to use spreadsheet, word processing and selected job-specific software, communicate clearly and effectively, both orally and inwriting.
• Knowledge of METRO, local, state, and federal policies and regulations
• Prepare clear and concise reports, correspondence and other written materials and METRO's labor agreements
• Effective communication with individuals and small groups, and to respond to questions

• Deliver formal presentations, organize work, set priorities and meet critical deadlines with minimum of direction
• Prepare analyses, policies and/orbudgets
• Define problems, collect data, establish facts and draw valid conclusions so as to resolve problems
• Develop complex reports and positionpapers
• Knowledge of administrative principles and practices including goal setting and goal implementation

• Knowledge of techniques of effective time management
• Ability to use tact and discretion, keep clear and accurate records and reports, maintain issue confidentiality, design reports and records, or design current reports and records as conditions warrant and establish and maintain effective working relationships with various departments, individuals or other internal groups