Hotel​/Front Desk Receptionist

Job Overview

We are looking to hire a professional and polished Hotel / Front Desk Receptionist for one of our top end client in Al Ain. The ideal candidate will have excellent communication skills, a strong sense of customer service, and a keen eye for detail. This role will play a key part in ensuring an exceptional experience for clients, guests, and visitors, aligning with the high-end, professional image of the brand.

As the face of the company, you will be responsible for creating a welcoming environment, managing administrative duties, and providing support to the team while delivering outstanding service to the clients in a luxury real estate setting.

• Greet and welcome clients, visitors, and guests in a friendly, professional, and courteous manner, ensuring they feel valued and respected.
• Provide exceptional customer service by addressing client inquiries, directing them to the appropriate department, and ensuring their needs are met promptly.
• Offer refreshments and maintain a comfortable environment for clients, visitors, and potential buyers during meetings and property showings.
• Ensure that all clients, partners, and guests experience the luxury service expected of a high-end real estate company.

• Answer and direct calls to the appropriate team members, ensuring timely and accurate communication.
• Schedule appointments
  , property showings, and meetings for brokers, agents, and management staff.
• Manage the reception area
  , ensuring it is always clean, organized, and presentable, in alignment with the company’s luxurious branding and image.
• Maintain office supplies and reorder items as necessary.
• Handle incoming and outgoing mail and packages, ensuring timely distribution to the appropriate recipients.
• Coordinate and manage any special requests from guests or staff, ensuring the highest standard of service.

• Assist the administrative team with various tasks as needed, including managing calendars, coordinating meetings, and preparing documentation.
• Provide support to the sales and marketing teams
  , including assisting with preparing presentation materials or property information for clients.
• Maintain and update databases (e.g., contact lists, property details, client preferences) to ensure all information is current and accurate.

• Coordinate with agents and brokers to ensure property listings, promotional materials, and other assets are up-to-date and displayed effectively in the office.
• Help arrange and support client viewings and open houses
  , ensuring logistics and client comfort are prioritised.
• Assist in preparing marketing collateral such as brochures, flyers, and presentation materials for properties.

• Ensure that the reception area adheres to health and safety regulations and company policies.
• Maintain an organized and secure environment, safeguarding client confidentiality and sensitive information.

• Education and Experience: High School Diploma or equivalent; additional qualification in hospitality or business administration is a plus.
• Must have (3 to 5 years experience) in a receptionist or front desk role
  , preferably in a hospitality, or high-end retail environment
  .
• Experience working in a customer-facing role with a focus on providing exceptional service in an upscale or luxury setting.

• Exceptional customer service skills with the ability to create a positive and welcoming experience for clients and visitors.
• Excellent communication skills
  , both verbal and written, with a professional and polished demeanour.
• Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with office management software or CRM systems.
• Attention to detail
  , particularly in maintaining office standards and ensuring all tasks are completed to the highest level.
• Confidentiality and discretion
  , as you will be handling sensitive client information.
• Problem-solving skills
  , with the ability to remain calm and resourceful under pressure.

• A polished, professional appearance and strong interpersonal skills, reflecting the luxury and high-end nature of the company.
• Friendly, approachable, and proactive with a strong customer-first attitude.
• Ability to work independently and as part of a team, with a positive and adaptable attitude.

• Full-time position with standard office hours.
• Flexibility may be required based on business needs, especially during property showings, client meetings, or events.
• The role is based in a luxury office environment, requiring professional attire and conduct at all times.

Salary: TBD

Benefits:
Will be discussed in the interview