Specialist, Asset Services

Responsibilities

• Oversee daily monitoring and processing of corporate actions across domestic, regional and international markets for equities, mutual funds, fixed income, hedge funds, structured funds and ETFs, ensuring high‑quality client service.
• Handle moderately intricate to extremely complex corporate action events, including receipt of market/sub‑custodian announcements, data scrubbing/comparison, and notification of events to clients.
• Reconcile client positions with sub‑custodians and markets, and monitor accurate posting of accruals and entitlements.
• Solicit and receive client responses for voluntary events and submit instructions to sub‑custodians, agents or processing banks before deadlines.
• Maintain communication with clients, counter‑parties, markets, sub‑custodians, regulators, issuers, brokers and other stakeholders to support the corporate actions process.
• Adhere to established quality‑control measures and procedures and provide first‑level training to new specialists.
• Participate in projects and system upgrades (e.g., corporate actions processing enhancements, off‑hour testing, new client SLAs, new product functions).
• Support corporate actions related to new clients, SLA/SLD agreements, regulatory changes, and best‑practice monitoring of custody offerings.
• Collaborate with internal departments and external entities to reengineer processes for client delivery excellence and reduce manual activities.
• Follow all relevant departmental policies, SOPs and instructions to ensure consistent work practices.
• Identify opportunities for continuous improvement, cost reduction and system, process or practice sustainability.
• Prepare timely and accurate statements and reports for departmental requirements and quality standards.
• Validate and reconcile all transactions (FX, Cash, Securities, Corporate Actions, Tax Reclaims) and ensure accurate settlement and accounting entries.
• Escalate discrepancies, settlement issues or control breaches to the AVP and Middle Office as required.
• Support SWIFT instruction validation and second‑level reconciliation activities.
• Provide ad‑hoc support to the AVP for business‑as‑usual matters and initiatives.
• Monitor KPIs, KRIs and capacity planning; report incidents and issues to the AVP for review.

• University graduate or bachelor’s degree (or 5 years related work experience).

• Minimum 5 years of related experience in security services and/or back‑office operations (e.g., corporate actions, securities settlements).
• Solid understanding of security services, operations and accounting activity related to securities.
• Ability to work under pressure, prioritise and manage multiple tasks simultaneously.
• Team‑oriented mindset with strong communication and interpersonal skills.
• Strong execution skills and follow‑up effectiveness in a multi‑tasking environment.
• High level of accuracy, attention to detail and self‑starter attitude.
• Experience in Securities related functions such as Client Services, Corporate Actions, Settlement, Data Maintenance & Billing or Custody Account Opening is an added advantage.