Specialist, Settlement Services

Responsibilities

• Daily monitoring and processing of settlement processes covering domestic, regional and international markets for equities, mutual funds, fixed income, hedge funds, structured funds, ETFs, securities lending and borrowing, and short selling.
• Handling extremely complex settlement transactions across local, regional and international markets, including receipt, validation, matching, and settlement of client, market or sub‑custodian instructions.
• Communicating with clients, counter‑parties, markets, sub‑custodians, regulators, brokers, issuers and other stakeholders regarding settlement processes and supporting due diligence visits.
• Adhering to established quality‑control measures and procedures and ensuring highest quality of client service delivery as per international standards.
• Providing first‑level training for new specialists and assisting specialists with inquiries.
• Managing cash and FX settlement, including reviewing cash positions, handling deposits/withdrawals, and ensuring sufficient funding.
• Actively participating in understanding the operating module for securities lending and borrowing transactions, and ensuring successful settlement, avoiding loss and penalties, and mitigating reputational, financial and operational risk.
• Contributing to system upgrades, processing enhancements, off‑hour system testing, and implementation of new client SLAs, sub‑custodian SLAs, new functions, products, market rules and procedures.
• Co‑ordinating with internal departments and external parties to re‑engineer manual processes and reduce manual activity.
• Ensuring accurate and timely processing of client instructions and reconciling settlement of all transactions (FX, cash, securities, corporate actions, tax reclaims). Volumes are significant and continue to grow.
• Monitoring and responding to internal and external client queries, providing detailed settlement information inline with market rules and best practice.
• Keeping abreast of settlement SWIFT messages and usage, reviewing and authorising swift instructions, and managing second‑level reconciliation.
• Escalating mismatches or settlement issues to VP where appropriate, and supporting the VP with ad‑hoc requests, risk monitoring, and incident reporting.
• Monitoring KPIs, KRIs, capacity planning and ensuring compliance with audit and compliance standards.
• Participating in section‑related projects, system changes, upgrades, and new client requirements.

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to the organisation’s values and ethics at all times to support a value‑driven culture within the bank.

• Identify opportunities for continuous improvement and sustainability of systems, processes and practices, considering global standards, productivity and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
• Participate on section‑related projects, system upgrades, new client requirements and new product functions (corporate actions).
• Understand and actively participate in projects, system upgrades and changes.

• University graduate or bachelor’s degree (or five years of related work experience).

• Five or more years of related experience in security services and/or back‑office operations, e.g., managing securities settlements or corporate actions.
• Solid understanding of security services and operations and accounting activity related to security services.
• Ability to work under pressure, prioritise and manage several tasks at the same time.
• Team‑oriented and able to work under pressure.
• Ability to achieve business objectives without compromising controls and risk parameters established.
• Strong execution skills in a multi‑tasking mode and effective follow‑up.