Medeem Centre Manager Emirati Talent

Why This Role Matters

This role ensures families in Al Ain receive seamless, high‑quality services that directly impact their well‑being and experience. It safeguards operational excellence, service consistency, and compliance across all center functions. By leading customer service, facility operations, and technical delivery, the Branch Manager is crucial to maintaining Medeem’s standards of care.

This role is offered on a one-year renewable contract with strong potential for extension based on performance and organizational needs.

• Lead branch operations to ensure efficient, high-quality, and culturally sensitive service delivery.
• Oversee technical and outsourced services
  , ensuring counselling and training programs meet professional, ethical, and contractual standards.
• Manage customer service performance
  , ensuring beneficiaries receive accurate, timely, and supportive assistance.
• Drive innovation and continuous improvement across service delivery and operational processes.
• Ensure facility readiness and safety
  , maintaining smooth daily operations.
• Monitor the delivery of counselling and training programs
  , including in‑person, virtual, and hybrid formats, and ensure follow‑ups and interventions when needed.
• Ensure service quality and compliance with safeguarding, confidentiality, and government regulations through regular reviews and audits.
• Manage resources and performance
  , including budgeting, scheduling, KPI tracking, and operational reporting.
• Represent the branch in community engagements, stakeholder partnerships, inspections, and inter-agency meetings.

• 5–7 years of operational management experience, including at least 2 years in a supervisory role within social services, community programs, or government service centers.
• Proven leadership skills with the ability to guide, motivate, and support high‑performing teams.
• Strong operational management capabilities in planning, organizing, and overseeing service delivery and resources.
• Demonstrated commitment to quality, compliance, and adherence to policies and best practices.
• Strong analytical and problem‑solving skills to evaluate challenges and implement effective solutions.
• Bachelor’s degree in social work, psychology, counselling, public administration, business administration, or a related field.