Operations Manager

The Exile is seeking an experienced and highly motivated Operations Manager to lead the daily operations of our premium Coffee, Food and Entertainment destination in Al Ain.

This is not a traditional café management role. The successful candidate will oversee a unique hospitality concept combining specialty coffee, quality food, immersive entertainment and exceptional customer service under one roof.

• Lead and manage all daily business operations.
• Maintain exceptional service standards across Coffee, Food and Entertainment.
• Ensure compliance with company SOPs, health and safety requirements, and operational standards.
• Manage opening and closing procedures.
• Recruit, train, coach and develop employees.
• Prepare staff schedules and manage workforce requirements efficiently.
• Build a positive, accountable and high-performance workplace culture.
• Resolve customer concerns professionally and improve guest satisfaction.
• Monitor sales, profitability and operational expenses.
• Control food, beverage and labour costs.
• Maintain inventory accuracy and oversee purchasing activities.
• Reduce waste and identify opportunities to improve efficiency.
• Prepare weekly and monthly reports covering sales, costs, inventory, customer feedback, team performance and KPIs.

• Competitive salary based on experience.
• Performance-based incentives.
• Career growth and professional development opportunities.
• The opportunity to lead one of Al Ain’s most distinctive hospitality concepts.
• A dynamic and ambitious working environment.

• Bachelor’s degree in Hospitality Management, Business Administration or a related field.
• Minimum of five years of management experience in cafés, restaurants, hotels or hospitality businesses.
• Proven experience leading a team of at least 15 employees.
• Strong leadership, coaching and team-development abilities.
• Solid understanding of hospitality operations and customer experience.
• Experience in P&L management, budgeting and cost control.
• Strong knowledge of inventory management, purchasing and waste reduction.
• Ability to monitor KPIs and make data-driven decisions.
• Experience with POS systems;
  Foodics experience is an advantage.
• Excellent communication, organisation and problem-solving skills.
• Fluent English;
  Arabic is an advantage.
• Ability to work on-site in Al Ain.
• Experience in specialty coffee, premium dining, entertainment venues, multi-branch operations or opening new locations is preferred.