Field Operations Manager

Description

The Field Operations Manager (FOM) will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning delivery coordination and ensuring compliance with Honeywell and customer Quality Health Safety and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.

• Develop strong trust relationships with key customer contacts.
• Work with Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements. As needed directly contact customers to schedule FSS contract or SPOT activities to ensure customer availability.
• Understand the Customer base identify FSS skills gaps and drive competencies to support future needs.
• Provide exceptional support to customers and resolve any issues or concern
• Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations track and monitor SOS metrices.
• Ensure that all HSE requirements for customer sites are thoroughly documented regularly updated and communicated to stakeholders prior to any FSS site visit.
• Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM reduce disputes and support reduction in Short Cycle Past Dues
• Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
• Drive continuous improvement initiatives to enhance operational efficiency.
• Ensure FSS time entry billability and overtime meet business target
• Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications

• Manage and support the rollout of processes training tools and initiatives including productivity and its tracking.
• Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills new products quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory
• Ensure that compliance measures are established prior to travel addressing all GMS aspects including Immigration Tax and Social Security
• Monitor and analyze performance metrics to identify areas for operational improvement.
• HSE mandatory training completion for FSS

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Required Experience: Manager

Key

Skills:

Time Management, Construction Experience, Managed Care, Management Experience, Microsoft Outlook, Utilization Management, Case Management, Pediatrics Experience, Salesforce, Relationship Management, Leadership Experience, Supervising Experience

Employment Type : Full-Time

Experience: years

Vacancy: 1