Business Operations Specialist

Location: Five Points South

Job Description Position:
Business Operations Specialist Term:
Full-time, salaried

Pay: $54,000/annual + health insurance, paid time off, and other benefits

Location:

Birmingham, AL

Reports To:

Director, Operations Direct Reports:
None Updated:
June 15, 2026

Organization

Description:

Urban Alchemy hires individuals who were once incarcerated and trains them to transform people and places through love and respect. We provide services that heal communities challenged by the intersection of extreme poverty, mental illness, addiction, and homelessness. When individuals are suffering in our public spaces, Urban Alchemy offers solutions. When a neighborhood, street, or intersection earns a reputation as a place to avoid, we turn it around.

Urban Alchemy staff, known as Practitioners, create a peaceful and supportive presence, helping our communities rebuild a sense of pride one person at a time. Urban Alchemy is a nonprofit organization founded in 2018. We quickly grew from a small program in San Francisco to a thriving social enterprise with over 1,000 staff. We currently operate in California, Alabama, Colorado, Georgia, New Mexico, and Oregon.

Over 95% of Urban Alchemy employees, including leadership, experienced incarceration and/or homelessness. For more information visit our website.

Position Summary:

The Business Operations Specialist keeps Urban Alchemy’s worksites running. This is an operational generalist role spanning procurement, office administration, facilities coordination, vendor management, and cross-departmental communication. The Business Operations Specialist is the primary operational point of contact for their region, working closely with Operations, Contracts, and HR to make sure supplies are stocked, equipment is functioning, office systems are running, and worksite needs are addressed in real time.

This role requires someone who handles routine and surprise in equal measure, follows through without being asked, and communicates proactively. Keeping operations running smoothly is part of making that work possible.

Position

Duties and Responsibilities:

Position Specific Monitor daily operations across assigned worksites and address issues proactively before they escalate

Procure supplies and equipment for Operations; maintain adequate stock levels and coordinate distribution to worksites

Monitor budgets and track procurement spending; report regularly to the Director of Operations and recommend cost-effective solutions

Coordinate internal and external resources; manage vendor relationships and hold vendors accountable to agreed terms and timelines

Manage all aspects of office and worksite administration, including common areas, correspondence, file systems, supplies, and equipment

Manage space and infrastructure planning, including workstation changes, office moves, and resource allocation

Oversee visitor experience; ensure a welcoming and professional environment for guests, staff, and external stakeholders

Coordinate with Operations, Contracts, and HR to ensure hiring plans meet business needs and contractual obligations

Build and implement processes that improve operational efficiency; measure outcomes and recommend improvements

Serve as the primary operational point of contact for the worksite; keep management informed through regular performance reports

Respond to requests and questions about office and worksite operations with urgency and clear follow-through

Support the Safety Committee and other cross-departmental initiatives as assigned

General

Follow all safety procedures and ensure compliance with OSHA, state, local, and Urban Alchemy policies

Attend orientation and complete all required training mandated by the organization or funders

Wear designated Urban Alchemy uniform and  at all times

Perform additional duties as assigned by supervisor

Position Requirements :

Position Specific2+ years of experience in operations, procurement, facilities coordination, or a closely related administrative role Demonstrated ability to manage vendor relationships and procurement processes; experience tracking budgets and maintaining accurate inventory records

Strong organizational skills and attention to detail; able to manage multiple open items simultaneously without losing accuracy or follow-through

Proficient with office applications, including Google Workspace and Microsoft Office; able to learn new software and systems quickly

Clear written and verbal communication skills; able to communicate effectively with vendors, staff, and Operations leadership

Experience developing or improving internal systems, processes, or documentation preferred

Associate’s degree or equivalent preferred; relevant experience may substitute

Character and Judgment You are an owner, not a task-taker. You know what needs to happen, you track it, and you close the loop without being asked. If something is running low, it is your job to catch it before it runs out.

You move with urgency. A worksite waiting on PPE or a broken copier is not a minor…