Coordinator, Admissions

Job Location:

Dogs Inc Main Campus - Palmetto, FL 34221

• Process all incoming applications, including requests for documentation, tracking missing documentation, and ensuring applications are complete and ready for committee review.
• Answer incoming phone calls related to applications and the admissions process.
• Request, collect, and track provider forms.
• Follow up with providers regarding missing documents.
• Follow up with applicants regarding missing documents after provider follow up is exhausted.
• Upload and maintain accurate records in the CRM (IWDR).
• Ensure all files are complete, accurate, and ready for committee 1st review.
• Monitor the approved applicant Facebook page and respond to any admissions‑related questions.
• Prepare materials for committee review to ensure a smooth and compliant admissions process.

• Receive and process applications for all programs.
• Answer incoming phone calls relating to applications and the admissions process.
• Request, collect, and track provider forms.
• Follow up with providers regarding missing documents.
• Follow up with applicants regarding missing documents after provider follow up is exhausted.
• Upload and maintain accurate records in CRM (IWDR).
• Ensure files are complete, accurate, and ready for committee 1st review.
• Monitor approved applicant Facebook page – respond to any questions that relate to admissions.

• Exceptional customer service skills.
• Superior communication skills (written, verbal, and electronic).
• Effective problem‑solving skills.
• Good judgment in decision making.
• Ability to recognize trends in applications.
• Ability to build trusting relationships.

• Bachelor’s degree or equivalent experience (preferred).
• Strong organizational and administrative skills.
• Experience with data entry and databases.
• Excellent communication skills.
• Ability to manage confidential information.
• Minimum of two years related experience in customer service and/or training (or equivalent combination of education and experience).

• Valid driver’s license.

• Proficient in Microsoft Office including Word, Outlook, and Teams.
• Strong skill in the use of Microsoft Excel.
• Strong data entry skills.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before members of the public, volunteers, and other employees.
• Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.
• Ability to calculate proportions, percentages, and apply concepts such as fractions, percentages, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram/chart, or schedule form.

Must be able to stand, walk, sit, use fingers and hands, reach with hands and arms, climb or balance, talk or hear, lift up to 25lbs, and maintain close vision. These activities must be performed for specified portions of the workday.

Work may involve exposure to moving mechanical parts, high and precarious places, fumes or airborne particles, toxic or caustic chemicals, weather conditions, and loud noises.

Must work well with and help others, accept constructive criticism, maintain a positive attitude, work with minimal supervision, follow instructions, show initiative, and be dependable.

Guide and Service Dog teams;
Volunteer Programs – Welcome Desk Coordinator.

Potential applicants; organizations that provide services to potential applicants; medical providers;
Orientation & Mobility instructors; mental health providers; VA providers.

• Comprehensive benefits: full dental and vision insurance premiums covered, competitive medical coverage, and a $15,000 life insurance policy.
• Retirement match: a discretionary retirement plan match for all benefit‑eligible employees after one full year of employment.
• Campus perks: free access to the fitness center and chef‑prepared lunches served on campus (Monday‑Friday).
• Paid time off: generous PTO policies (12‑20 days per year based on tenure) and 14 paid holidays, including birthday.
• Reward‑based programs:
  Learn and Earn education program and Pawsitive Strides walking program offer additional PTO opportunities.
• Dog‑friendly workplace: bring a well‑behaved, pre‑screened dog to work.