Service Coordinator

JOB SCOPE

This position will handle all aspects of road service calls. Fielding calls for service assistance, collecting and documenting pertinent information, determining needed repairs or tire services, matching vendors for service and following through with them, and documenting everything in GP for the branch and the invoice for the customer.

This position will also work on several other duties while not handling service requests.

The role covers the late shift (12 Noon – 10 PM), four days a week. The successful candidate will work an 8 AM – 5 PM shift, Monday through Friday during training.

• Handle service requests from customers—including gathering information, matching vendors, determining needed repairs, communicating with vendor and customer, inputting service into GP, creating rebill for work, and communicating with the branch after completion
• Manage payables for all road service vendors
• Seek and set up new vendors for the vendor network
• Manage and input payables into GP as well as track spreadsheets
• Manage and update parts, invoice, expense and tracking spreadsheets
• Process new license plates and registrations for new equipment
• Process FHWA forms for new equipment
• Assist National Account Operations with collections and seasonal trailer transportation

• Associate’s degree in business or related field
• At least 1 + year of related work experience

• Self-starter with a sense of urgency, detail-oriented and well organized
• Accurate and attentive to detail
• Excellent written and verbal communication skills
• Strong typing and computer applications skills
• Ability to assist and support others with a helpful disposition

• Proficiency in Microsoft Office Suites – Word, intermediate Excel, PowerPoint and Outlook