Administrative Support Specialist

Description

This position is responsible for providing customer service, administrative, and departmental support for the Utilities Department.

• Answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel; responds to complaints and requests for service; maintains records to ensure effective response.
• Dispatches maintenance crews in response to service requests; relays information to work crews in the field.
• Maintains department files and records.
• Prepares work orders using Hiperweb software in support of customer account adjustments.
• Records road cuts and sidewalk installations.
• Disseminates weekly standby schedule.
• Records new meters sold.
• Reconciles Bank of America transactions for 3 divisions.
• Enters GA811 Locate requests.
• Creates compliance trainings for Utilities department.
• Coordinates the Star Employee Program
• Creates content for Utilities Newsletter
• Assists with coordinating Utilities Community Outreach program events.
• Disseminates weekly maintenance schedules in the absence of the Senior Support Specialist.
• Enters purchase requisitions.
• Prepares letter, memoranda, and other correspondence.
• Performs customer satisfaction surveys.
• Creates information postings for department events using Canva software
• Submits data for monthly reports.
• Processes hydrant rentals and Environmental Truck Inspection invoices.
• Updates department’s webpage.
• Performs related duties.

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of customer service principles.
• Knowledge of basic accounting practices.
• Knowledge in prioritizing and organizing work.
• Knowledge in oral and written communication.
• Skill in the provision of customer services.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.