Medical Receptionist

Job Details

Job Location:

Chico Ampla Health Family Medical and Dental - Chico, CA 95926

Position Type:
Per Diem

Salary Range: $26.25 - $35.43 Hourly

Medical Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts.

• 1) Assists patients calling or visiting the clinica. Greets patients and visitors at the clinicb. Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate partyc. Completes initial registration information of new patients following established policies and proceduresd. Updates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabse.
  
  Provides patient portal invite to all patients, updates computer database and scans paperwork into EHR under correct tabf. Schedules appointments for patients calling in, or walking in to the clinic.g. Calls patients to confirm next days appointment sh. Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-upi. Maintains daily EHR worklist
• 2) Responsible for verifying medical coverage, and co-pays, and authorization for servicesa. Determines program eligibility for patients and completes the application proceduresb. Prints program eligibility forms, checks for completeness and scans in to EHRc. Determines appropriate patients share of cost and co-pays for all types of payers and collects those paymentsd. Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other Federal/State Programse.
  
  Obtains proof of income from the patients per Sliding Fee Policyf. Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversationsg. Advise patients of present and past due account balances and make payment arrangements through Patient Account Services (PAS) Departmenth. Processes cash, check and credit card payments, ensuring collection of full insurance co-payments, sliding fee and private payments
• 3) Responsible for printing receipts and posting payments in the computer
• 4) Compiles daily stats
• 5) Responsible for reconciling cash collectiona. Reconciles daily cash collections, check receipts and credit card payments and prepares bank deposit slipb. Balances daily transactions in database
• 6) Provides administrative support to the departmenta. Prints the next days schedule for front desk and daily huddleb. Keeps inventory of forms used at the front desk; notify supervisor if reordering is necessary to maintain appropriate inventory level
• 7) Other duties as assigned by Supervisor

• 1) Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
• 2) Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
• 3) Strives to learn more and is receptive to new challenges and opportunities
• 4) Displays enthusiasm toward the work and the mission of Ampla Health

• 1) High School Diploma or GED required
• 2) Ability to use Microsoft Word for basic correspondence
• 3) Ability to type a minimum of 40 WPM
• 4) Must be able to use a calculator
• 5) Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required
• 6) Ability to adapt to specific environment and duties
• 7) Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
• 8) Medical Assistant required

• 1) Must have…