Master Technician

Key Responsibilities

• Perform vehicle repair and/or maintenance work as outlined on the repair order with efficiency and accuracy, in accordance with dealership and factory standards, to drive Customer loyalty.
• Communicate with the Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
• Diagnose the cause of any malfunction and perform repair, if authorized by the Customer.
• Conduct multi-point inspections to make appropriate recommendations to ensure the safety and reliability of Customer vehicles.
• Document work performed on each vehicle on the repair order.
• Maintain an inventory of normal Technician’s tools not normally inventoried by the Service department as "special tools."
• Keep abreast of factory technical bulletins and participate in factory-sponsored training classes as appropriate.
• Provide an exceptional customer experience to drive loyalty.

• Targeted production
• Targeted Customer Satisfaction Index

• High School diploma or equivalent
• 2+ years of experience as an automotive technician
• Automotive technical training (varies based on store needs)
• Attention to detail
• Organization and follow-up skills
• Valid in-state driver’s license and maintain an acceptable, safe driving record
• Passion for cars and customer service

• Competitive compensation and 401k matching
• Health, dental, vision, and maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear
• Access to deals and discounts through You Decide

• Master-Certified Technician
• Service Advisor
• Service Management