Business Operations Analyst

Overview

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

Join Lam as a Business Operations Analyst, where you’ll spearhead process improvement initiatives. With your systems knowledge and business process acumen, you expertly collect and analyze data, evaluate processes, develop metrics, and identify root causes with data‑driven indicators for future improvements. Organizing cross‑functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam.

• Partner with company‑wide, cross‑functional teams to deliver timely and accurate forecasts on bookings, shipments, and revenue to executive leadership.
• Rapidly ramp on company products and leverage product knowledge to build, manage, and continuously improve forecasting accuracy.
• Develop and maintain strong working relationships with overseas Sales and Regional Business Operations teams to align forecasts, incorporate field input, and provide strategic direction to support company objectives.
• Collaborate closely with Sales, Finance, and Business Development to review and monitor commercial deal execution, ensuring compliance with established business and financial policies.
• Support Sales, Business Development, and R&D in evaluating new business opportunities and assessing their near‑term and long‑term impact on business forecasts.
• Own configuration management, non‑standard requests, shipment slotting, and delivery execution to meet customer and internal commitments.
• Work closely with overseas Account teams and Order Fulfillment to understand customer specifications and complex configuration requirements.
• Lead shipment configuration reviews with Manufacturing teams and Product Groups across the U.S. and overseas, ensuring accurate configuration content and on‑time delivery to Supply Chain and Manufacturing.
• Review and process customer purchase orders, ensuring compliance with commercial, legal, and contractual terms for all shipments.
• Communicate committed ship dates to account teams and proactively manage ship date risks, misses, and recovery plans.
• Coordinate with manufacturing, logistics, and shipping teams to ensure on‑time delivery and successful execution.
• Drive post‑delivery issue resolution by leading cross‑functional root cause analysis and mitigation plans.
• Support Corporate Business Development and Account teams in preparing for and hosting customer meetings to strengthen partnerships and improve business outcomes.
• Operate effectively in a high‑pressure, high‑precision execution environment.

• Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
• Adaptable, flexible, open for new way of doing things.
• Good communication skills, bias to action, and results‑driven.
• Ability to multi‑task, work in a cross‑functional environment, and lead and influence others to develop solutions.

• Knowledge of CRM/SAP/Power BI/Intermediate to advanced Excel/Power Point.
• Hiring for a bilingual, fluent in English and Korean.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (“Lam” or the “Company”) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other…