Product Manager, INK Solutions

We are seeking a Product Manager to help build and scale Associa’s ink business (currently operating as "ink Print+Mail"). The Product Manager, Ink Solutions will work with ink leadership to define and maintain the mission and vision of the ink business and develop the long-term product strategy to deliver on Associa’s pillars:
employee morale, customer retention, customer growth, and profitability
.

The PM, Ink Solutions will guide software, workflow, and operating platform development to grow and deliver profitable revenue from existing print and mail business
, as well as potential future offerings such as signage, apparel, promotional products, and more
.

This role requires a blend of:

• software product management
• Lean manufacturing mindset
• physical goods operations
• customer-facing product ownership

The ideal candidate can translate customer needs and production realities into:

• scalable workflows
• product requirements
• operating dashboards
• measurable business outcomes

The ideal candidate is comfortable constantly moving between:

• strategic thinking
• tactical execution

... while influencing a cross-functional team to move in the same direction.

The PM must be adept at engaging with key teams and stakeholders — from Finance, Marketing, and Legal to IT and more — to enable execution of the full business plan.

This is a hands-on builder role in an early-stage business inside a larger enterprise
. The PM must be comfortable:

• creating structure where it does not yet exist
• writing requirements
• building operating mechanisms
• walking production workflows
• analyzing data
• driving execution without a large dedicated product team

• Bachelor’s degree
• 4+ years of product management experience
• 2+ years of experience in product operations, manufacturing systems, ecommerce operations, fulfillment technology, or workflow software
• 2+ years of end-to-end product delivery experience
• Experience owning and driving roadmap strategy and definition
• Experience with feature delivery and making product tradeoffs
• Experience contributing to engineering discussions around technology decisions and product strategy
• Experience managing technical products or online services
• Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience translating operational processes into software requirements, user stories, dashboards, workflows, or automation tools
• Experience working with manufacturing, print, fulfillment, mail, kitting, warehouse, or physical goods operations
• Working knowledge of Lean principles, including value stream mapping, root cause analysis, standard work, waste reduction, visual management, and continuous improvement
• Ability to define KPIs, business requirements, process maps, product requirements, and acceptance criteria
• Strong Excel and analytics skills; familiarity with Power BI, SQL, ERP, MIS, WMS, OMS, CRM, or workflow tools preferred
• Ability to work daily in-office in Richardson, Texas

• Print-on-demand, commercial print, mail services, decorated apparel, signage, promotional products, or fulfillment experience (e.g., Amazon Merch on Demand, Printful, Cimpress/Vista, Shutterfly, Fed Ex Office, or similar models)
• Experience with print MIS, production workflow software, order management systems, ERP, WMS, or ecommerce platforms
• Familiarity with print technologies such as digital print, toner/inkjet, wide format, DTG, DTF, embroidery, finishing, inserting, mailing, or kitting
• Lean, Six Sigma, Kaizen, Toyota Production System, or operational excellence experience
• Experience building dashboards for production, SLA, quality, margin, and customer adoption
• Experience defining integrations between customer-facing order intake, production workflows, billing, vendor management, and reporting systems
• Experience in customer-facing product development, including defining, launching, and optimizing products and services
• Experience working across teams and influencing teams that are not your own
• Experience managing products involving strategic partnerships and third-party integrations