Operations Business Analyst

Job Description

Operations Business Analyst – Long term contract at Nexiva INC. The role focuses on analyzing current initiatives and implementing business process and technology improvements.

Operations Business Analyst

Long term contract

Property & Casualty Insurance (Lean Six Sigma Certification is a must)

Focus is to analyze and assist with current inflight initiatives and identify and implement improvements to the business process and technology platforms. Perform current state operational assessments, project life‑cycle planning and execution, and act as the Operations interface and liaison with colleagues, BU's, IT and servicing departments. Use problem solving and decision making to document and analyze operational data to facilitate operational improvements, system change recommendations and efficiency solutions.

Use project management tools to drive projects.

• Conduct a thorough current state assessment and document processes, identify obstacles, inefficiencies and opportunities for improvement.
• Create process documentation and guidelines, including SOPs and workflow diagrams.
• Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
• Collaborate with other departments and provide technical assistance and mentorship.
• Assist with process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
• Provide training and support to team members on new processes and best practices.
• Utilize business acumen and industry knowledge to identify issues that impact service and make recommendations for improvement.
• Drive and collaborate in the development of project scope, plans, and business cases.
• Collaborate in the development and implementation of projects, testing and training plans, and prepare and submit project status and MI.
• Help plan, organize and participate in UAT releases.
• Monitor and evaluate the effectiveness of implemented process changes, measuring KPIs and making necessary adjustments for continuous improvement.
• Assist in implementing relevant processes and technologies to optimize the organization's operations.

• Knowledge of functions performed in the insurance industry.
• Excellent organizational and analytical skills, including ability to prioritize and coordinate multiple projects.
• Strong analytical and problem‑solving skills.
• Strong team and interpersonal skills with the ability to effectively interact with all internal and external business partners.
• Effective verbal and written communication skills, conveying technical and business information clearly and concisely.
• Professional judgement and responsibility for decisions impacting people, process, technology, costs and quality of service.
• Ability to work independently and in a team environment.
• Knowledge of Microsoft Office suite and ability to learn and utilize other business‑related software, including database and operating systems.
• Working knowledge of process improvement methodologies, such as Lean Six Sigma.

• Bachelor's degree in a related field.
• 5+ years of experience in business process analysis and project management.
• Familiarity with process mapping and modelling techniques.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.
• Proficiency in Microsoft Office suite.
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

• Experience in project management and change management.
• Experience in change management methodologies.
• Familiarity with data analytics and visualization tools.

• Bachelor's Degree in related field.
• Minimum two years related experience including previous project experience.