Sr Mgr-Merchandising Operations

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check up – we invest in you so you can find your inspiration.

The Sr. Mgr-Merchandising Operations owns strategic oversight and execution for work and projects within a key functional area of Merchandising Operations. The Sr. Manager leads a team of individual contributors and managers that execute the processes and projects within a functional area. The Sr. Manager is responsible for developing and executing new processes and projects. Key functional areas include Vendor/Item Onboarding, Reporting, Operational Services, Vendor Compliance, Product Content, Data Governance and Tech Enablement.

Responsibilities may vary based on the area of work.

• Analytics — Key strategic influencer: assist with defining the segmentation; define the solution reporting/capabilities required; provide direction/recommendations; collaborate with DACI/IT.
• Building Relationships — Develop organization-wide partnership; high degree of acceptance, recognition, trust and influence with others; ability to reach a win/win; proactively network stakeholders.
• Communication — Review, adjust, and approve communications in partnership with the Merchandising Communication team; directly liaison with the Sr Leadership of their customer team.
• Issue Resolution — Handles highly complex issues and partners collaboratively with peers to resolve them; for ongoing issues, work to do root cause analysis.
• Training/Development — Works with managers on succession planning, development and identifies training gaps in the team; works with HR/Talent COE on potential solutions; strong mentor and coaching focus.
• Reporting — Define requirements and expectations on KPIs by segment; reach out/make connections with teams to see what is being seen with the data (influence the news).
• Process Improvement — Initiates process improvement activities and streamlining, along with root cause analysis; monitors status of processes.
• Technology Requirements — Gather customer data; input at enterprise level; prioritize; partner with tech/stakeholders.
• Project Management — Gather customer data; input at enterprise level; prioritize; partner with tech/stakeholders.
• Own relationship with international peers and drive enterprise direction for functional area.
• Merchandising & Vendor Engagement — Ensures positive engagement at the highest level; influence into segmentation; trusted partner (merchant & vendor); face to the customer.
• Technology development — Provide oversight and collaborate on technology product solutions of requirements, adoption and communication.
• Business Alignment — Focused on enterprise-wide relationships.
• Provides input and operational metrics that influence the Merchandising roadmap.
• Maintains and refines intake and work assignment tools to ensure first-time response resolution and smooth end user experience.

• Bachelor’s degree in Business, Accounting, Finance, Economics, or related field, or equivalent years of experience in lieu of the education requirement, if applicable.
• 10 years relevant business experience.
• 5 years leadership experience.
• 3 years experience in structuring and writing formal documents, developing and delivering group presentations, project planning, and/or cross-functional collaboration.

• Master’s degree in a business-related field.
• Experience with Microsoft products (Outlook, PowerPoint, etc.) and relational business software.

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

Lowe's is an equal-opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.