Sr. Analyst, Pro Installed Projects

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check‑up – we invest in you so you can find your inspiration.

The primary purpose of the Pro Services Operations Sr. Analyst is to support the planning, coordination, and execution of initiatives that improve Pro & Services business performance. This role assists with project execution, process improvement, business analysis, field and store support, stakeholder communication, and the development of materials, reporting, and recommendations that help advance Pro & Services priorities.

• Support Pro & Services initiatives by gathering business inputs, organizing information, documenting current‑state processes, and tracking progress against deliverables.
• Coordinate project work streams, timelines, action items, meeting notes, follow‑ups, and status updates to support timely execution from planning through implementation.
• Collaborate cross‑functionally with field, store, sales, operations, technology, and other partners to support projects, communications, and process improvements.
• Review business information, performance metrics, customer trends, operational inputs, and field feedback to help identify opportunities and support recommendations.
• Assist with developing and improving processes, policies, training materials, Q&A resources, reporting, and other tools that support business execution.
• Provide information and guidance on day‑to‑day procedural questions, escalating issues and collecting feedback as needed.
• Prepare presentations, reports, communications, and other materials that summarize initiative progress, key deliverables, open items, recommendations, and next steps.

• Bachelor’s degree in Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable.
• 2 years of experience in retail operations, customer service, program support, business support, installation, repair, home improvement, or a related field.
• Ability to organize information, manage details, track follow‑ups, and communicate updates clearly.
• Ability to work collaboratively with internal and external partners while supporting multiple tasks, materials, timelines, and stakeholder needs.

• 2 years of demonstrated project management experience, including timelines, workplans, action‑item tracking, or tools such as Gantt charts.
• Working knowledge of business performance metrics, retail functions, or general business principles.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.