Program Assistant, Charlotte

Program Assistant, Elon University Charlotte

Position Type:
Staff Full-Time

Days Per Week:
Monday-Friday

Hours Per Week: 40

VP Area:
University Advancement

Department:
University Advancement

Location:

Elon - Charlotte Campus

This Program Assistant supports the work of National Campus Programs housed under University Advancement and External Affairs. The role provides administrative support and assistance with daily operations, vendor management, and serves as liaison with vendors, students, staff, and faculty to address building maintenance, event, and access needs. The assistant offers event support for undergraduate and graduate programs at the campus, located at 330 W.

Tremont Ave in South End. It is a fully‑in‑person position with occasional evening work required and reports to the Director of Elon Charlotte.

• 28 annual days off, including holidays and vacation.
• Immediate tuition remission for undergraduate courses.
• Tuition remission for approved graduate‑level courses after 12 months of employment.
• Retirement plan with an 8 percent contribution from the university.
• Immediate eligibility for health, dental, and vision insurance, along with free acute care and lab services at the onsite Health & Wellness Clinic.
• Free use of campus fitness facilities.
• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment, and Division I Phoenix athletics.
• Eligibility for tuition remission at Elon for spouses, qualifying domestic partners, and dependents begins after two years of service. After two years, eligibility also begins for participation in the Tuition Exchange, a national scholarship exchange program.

Elon values and celebrates the diverse backgrounds, cultures, experiences, and perspectives of our community members. As an equal opportunity employer, Elon promotes diversity in race, gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of identity. Employees respect human differences, have a passion for lifelong learning, emphasize personal integrity, and adhere to an ethic of service.

• Event planning experience and experience working with multiple vendors.
• Operational excellence; experience managing budgets, resources, facilities, and logistics.
• General knowledge of daily operations tied into the management of a multipurpose facility.
• Strong knowledge of general office practices and procedures.
• Ability to organize workflow and coordinate many activities at once.
• Ability to demonstrate effective communication skills, both verbal and written, to a broad audience of students, faculty, staff, administrators, vendors, and university guests.
• Ability to build alliances and partnerships with internal and external organizations.
• Ability to problem‑solve, balance competing priorities, and maintain organization.
• Proficiency in Microsoft Office.
• Ability to stay calm in high‑stress situations; agile and flexible.

• Experience in higher education working collaboratively with faculty, staff, and campus partners.
• Customer service experience.

• Building Operations and Facility Support
  • Communicate with partners to ensure the building operates smoothly:
    Property management for facility issues;
    Elon Phoenix Card office and Campus Safety to secure and unlock entrances and elevators for guests and events;
    Elon Campus Safety & Police and onsite security personnel for safety and security cameras;
    Cleaning company and Elon Director of Environmental Services to maintain cleanliness;
    Elon Charlotte Technology Support Technician for network and equipment needs; HVAC company for maintenance and repairs;
    Elon Facilities Management for utilities;
    Planning, Design, and Construction team for renovations; ensure invoices are received, filed, and forwarded for payment; handle parking processes with Park Mobile, Preferred Parking, Elon University parking, and future vendors; test AED and fire extinguishers monthly; monitor printers/copiers and replace toner; maintain office, classroom, pantry, and…