Analyst, Lead Supplier Management

Job Description About the team

The Supplier Management (Analyst) Lead is responsible for overseeing the performance, risk, value delivery and relationship management of key third‑party suppliers that support the business. Sitting directly within the business, the role acts as the primary point of accountability for ensuring suppliers deliver against operational, service, risk, and strategic expectations. This includes monitoring performance, managing day‑to‑day escalations, ensuring adherence to regulatory and internal controls, and partnering with Supply Chain Management (SCM), Legal, Risk and Finance to support the end‑to‑end supplier lifecycle.

The role ensures the business receives maximum value and minimal risk exposure from its supplier relationships, and that these relationships support business goals, resilience expectations and regulatory obligations. The Supplier Management (Analyst) Lead is also responsible for ensuring that supplier oversight aligns with FIS Third Party Management standards.

Working cross‑functionally with Supply Chain Management, Legal, Finance, Risk and Operational teams, you will be responsible for managing vendor relationships and performance, contractual governance, risk and compliance assessment, vendor oversight and data driven reporting. You are proactive, detail oriented and able to build strong cross‑functional relationships across levels with internal and external stakeholders.

• Act as the business owner for assigned suppliers and/or supplier engagements, serving as the central contact for all operational matters
• Conduct regular service reviews, performance meetings and quarterly business reviews (QBRs)
• Track and analyze SLA/OLA performance, KPI adherence, service credits, contractual commitments and continuous improvement outcomes
• Lead the resolution of operational issues, escalations and service failures, driving corrective action plans
• Evaluate vendor delivery quality and alignment with business objectives

• Assess supplier capabilities, innovation opportunities and alignment with the business’s strategic roadmap
• Support make‑versus‑buy decisions, supplier rationalization and optimisation initiatives
• Identify opportunities for improving the supplier operating model, service design and efficiency

• Support SCM and Legal during contract renewals, extensions, scope changes and negotiations by providing performance insights and clear business requirements
• Ensure commercial arrangements meet operational needs and represent value‑for‑money
• Validate billing accuracy, identify savings opportunities, challenge cost increases and contribute to budgeting and forecasting

• Support ongoing risk assessments, monitoring of control effectiveness and identification of emerging risks
• Partner with Risk, Compliance, Information Security and Operational Resilience teams on audits, monitoring activities and issue remediation
• Ensure appropriate exit and contingency plans are maintained for critical or high‑risk suppliers
• Report incidents, develop and track plans for mitigation and/or remediation
• Ensure suppliers comply with internal policies, frameworks and regulatory obligations relevant to the business (e.g. operational resilience, DORA, data protection, cybersecurity, ESG)

• Work closely with SCM, Legal, Finance, Risk, Info Sec and Operational Resilience teams to ensure seamless end‑to‑end supplier management
• Support the individual business users in developing specifications, statements of work, demand plans and supplier onboarding requirements
• Provide supplier insights to support internal reporting, governance forums, steering committees and executive decision‑making

• Maintain accurate supplier data, service documentation, governance artefacts and risk records
• Provide regular reporting on supplier performance, risk ratings, spend and issue status to management
• Use data to proactively identify trends, risks and improvement opportunities
• Oth…