SFDC Process and Capability Lead AI

SFDC Process and Capability Lead for AI

Hybrid role with an expectation to work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We value varied backgrounds and provide the flexibility to manage our work and personal needs, making bold moves together and fostering a force for good. If you are looking to stretch and grow your career, our culture will embrace you.

The AI Capability Lead role is essential for accelerating productivity, driving innovation, and ensuring the successful implementation and scalability of the current and future roadmap of the Agentic AI program, providing AI‑powered selling, productivity enablement, and enhanced user experiences for our sales teams, sales operations teams, and customer/partner‑facing organizations across HPE.

The AI Capability Lead is a cross‑functional role responsible for managing and driving the solutioning and optimization of AI tools, features, and industry‑leading solutions within HPE’s Salesforce (SFDC) platform. This role serves as a bridge between technical capability and business application to ensure alignment with HPE business goals and the seller experience. The role will be key to ensuring the successful implementation of our Catalyst AI projects and LTP roadmap for FY’26 and beyond as solutions expand and usage increases.

• Partner with Global Process Owners, Experience Leads, and stakeholders to translate business needs into defined requirements to deliver AI‑enabled capabilities and lead requirements gathering, solution design, testing, and delivery.
• Define the AI capability roadmap for the SFDC platform aligned with business priorities (Sales, Partner Experience, Sales Support).
• Identify opportunity areas where AI can drive measurable improvements in productivity and experience.
• Provide centralized governance and engagement and lead proof of concepts to validate value and usability.
• Establish governance for AI tool evaluation, pilots, and implementation.
• Support objective vendor/tool assessments (TCO, security/compliance, integration feasibility, scalability, reliability, data lineage, latency, interoperability with existing SFDC apps).
• Collaborate with Enterprise Architecture, Data & Analytics, Security, and Salesforce engineering teams to design scalable AI‑enabled solutions within SFDC.
• Ensure seamless integration with core SFDC objects, App Exchange apps, and external systems while maintaining data quality and governance.
• Partner with IT, security, privacy, and legal teams to ensure compliant, scalable deployments.
• Communicate progress and results throughout the release cycle.
• Establish and participate in a cross‑functional AI governance body for SFDC to ensure alignment across impacted capabilities and processes.

• Bachelor’s or Master’s degree in Business Management or equivalent.
• Typically 6–10 years of experience in IT, CRM, Business & Strategy or related discipline.
• Experience designing and implementing overall process and tools management and improvement frameworks to provide SFDC capability experiences and features tailored to the HPE sales process.
• Thorough understanding of and experience in applying business and sales operations practices and process design to situations.
• Deep understanding of the Software Development Life Cycle.
• Mastery of English and selected local language.
• Strong ability to communicate business processes and how sales tools and capabilities align to those processes.
• Strong stakeholder engagement skills and ability to interface at all levels of the organization including Directors/VP level.

Health & Wellbeing – We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional…