Customer Success Associate

Responsibilities

• Supports large-scale, complex research transactions for our enterprise level direct and partnership clients
• Conducts industry and location specific research for our clients, identifying all federal, state, county and city level business licensing requirements
• Creates business specific research packages for timely delivery to clients in line with our established key performance indicators
• Identifies and compiles licensure specifications in both PDF and Excel formats, including: forms, hyperlinks, supporting documents, exam requirements, prerequisites, turnaround times, fees, and renewal data
• Communicates directly with government agencies to assist with business license research inquiries
• Provides proactive updates to our clients and partners regarding order statuses and delays
• Concisely conveys findings to clients and team members via oral and written correspondence
• Helps us expand and update our industry knowledge by adding both new and updated license information for future use.
• Synergizes with other internal teams when team work product will convert to other services
• Interacts with clients and business partners to identify, explain and resolve business licensing needs

• Other duties as assigned.

• Education:
  
  Minimum Bachelor’s degree, or equivalent

• Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients
• Use of considerable tact and discretion when dealing with partners, clients, or sensitive data
• Ability to adapt to changing regulatory environment
• Ability to work independently, handle pressure, multi-task and prioritize work at all times
• Excellent organizational and communication (both verbal and written) skills
• Ability and desire to work in a fast paced environment
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Excellent attention to detail and high degree of accuracy and consistency

$41,100.00 - $68,900.00 USD. This role is eligible for Bonus.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.