Team Member Engagement Cooridnator

About this position

Description:

The Team Member Engagement Coordinator supports and executes workforce engagement initiatives, communication practices, and Operations follow-up routines across the facility. This role maintains a strong floor presence while ensuring engagement activities, communication standards, and tracking processes are consistently executed.
Position Summary: The Specialist contributes to improving employee experience by identifying engagement trends, supporting communication effectiveness, and reinforcing leadership follow-up routines. The role operates within defined scope boundaries, ensuring all employee matters are appropriately escalated to the correct functional owner.

• Maintain regular floor presence to build relationships with employees and Operations leadership
• Support and coordinate recognition programs, engagement activities, Director Lunches, and listening sessions
• Capture general workforce feedback themes and engagement opportunities
• Support consistency of engagement routines across shifts and departments
• Escalate individual employee concerns or sensitive issues appropriately

• Coordinate and distribute approved operational communications
• Maintain workforce communication boards and engagement materials
• Support communication planning for engagement activities and operational updates
• Identify communication gaps and share improvement opportunities
• Route policy, payroll, benefits, safety, and employment-related questions to the appropriate functional owner

• Maintain and update weekly follow-up trackers confirming Supervisor and Manager review of attendance and safety reports
• Monitor completion of leadership follow-up actions and elevate outstanding items
• Provide visibility into follow-up status and gaps in execution
• Track completion only; does not calculate points or participate in corrective action

• Maintain engagement trackers, logs, and calendars
• Support preparation of engagement summaries highlighting trends and participation
• Track engagement activities, recognition programs, and follow-up actions
• Identify basic trends and share observations with Operations leadership

• Support post-onboarding site integration, including employee check-ins and connection touchpoints
• Assist with new-hire experience tracking (30/60/90-day check-ins)
• Support engagement initiatives focused on retention and employee connection
• Assist with coordination of events and engagement logistics

• Support teamwear distribution, tracking, and issue escalation
• Maintain accurate records for engagement activities and participation
• Assist with coordination of engagement calendars and events
• Support site-level engagement initiatives and programs

• Escalate employee relations concerns, complaints, and conduct issues immediately
• Route policy, payroll, benefits, leave, and accommodation questions to HR or appropriate functional owners
• Escalate safety concerns and workers’ compensation questions to EHS and Operations leadership
• Maintain adherence to defined role scope and escalation processes

• High school diploma or equivalent required
• 1–4 years of experience in operations, administrative support, employee engagement, or related field
• Strong communication and interpersonal skills
• Strong organizational and follow-up capabilities
• Ability to manage trackers, calendars, and routine reporting tools
• Ability to maintain confidentiality and escalat appropriately

• Experience in a 3PL, manufacturing, warehouse, or high-volume operations environment
• Experience supporting engagement activities or communication programs
• Microsoft Office proficiency (Excel, Outlook, Teams, PowerPoint)
• Bilingual communication skills, where applicable

Work is performed in office and operational environments, including warehouse, logistics, manufacturing, distribution, supply chain, or similar settings.

• May require flexibility to support multiple shifts, urgent employee relations matters, investigations, employee concerns, or time-sensitive business needs.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Must be able to access and navigate departments, offices, production areas, warehouse areas, and other operational spaces at assigned facilities.
• Must follow all applicable safety requirements and wear required personal protective equipment when present in operational areas.
• Scope:
  Supports multiple sites, departments, business units, or operational locations, including hourly and salaried populations where applicable.
• Reporting:
  Reports into Site Operations.
• Travel:
  Must be able to travel as needed.