Team Member Engagement Specialist

Senior Team Member Engagement Coordinator About this position

Description:

Position Summary:

The Senior Team Member Engagement Coordinator (Senior TEC) independently leads the analysis, design, administration, and continuous improvement of assigned workforce engagement programs, communication practices, and Operations follow-up controls across one or more sites or complex operational populations. The role evaluates material engagement trends and risks, compares operational responses, develops recommendations for senior Operations leadership, and leads approved initiatives through cross-functional partners.

The primary duties of this role consist of engagement analysis, program design and planning, communication planning, process improvement, controls, cross-functional governance, and management recommendations. Routine distribution, recordkeeping, tracker maintenance, calendars, event logistics, and similar support are secondary and must not exceed 10% of total work time.

Working under general direction, the Senior Coordinator exercises discretion and independent judgment across a broader or more complex assigned scope within approved objectives, budgets, policies, and functional boundaries. Within documented delegated limits, the Senior Coordinator may design and select engagement methods, establish work sequencing and timing, modify nonmaterial project details, resolve complex program issues, allocate approved resources within established line items, evaluate alternative responses, and recommend management action.

Operations retains final authority for material business decisions.

• Select and adapt appropriate methods, including floor presence and listening sessions, to collect and evaluate nonconfidential engagement information across shifts, departments, or assigned sites
• Lead the planning and evaluation of assigned recognition, appreciation, listening, and engagement initiatives within approved objectives
• Distinguish isolated requests from systemic trends across complex operational populations and compare possible responses based on impact, urgency, feasibility, cost, and functional risk
• Analyze consistency of engagement routines across shifts, departments, or assigned sites and design or recommend process improvements
• Independently develop and present operational engagement recommendations to senior Operations leadership while immediately routing individual employee matters to the appropriate functional owner

• Develop and lead engagement communication and change plans addressing audience, channel, sequencing, timing, risk, approval needs, and measures of understanding
• Draft, edit, and coordinate approved communications and maintain essential workforce communication materials
• Assess material communication gaps and recommend changes or standards to improve reach, clarity, consistency, and leadership credibility across the assigned scope
• Collect frequently asked questions, identify recurring themes, and coordinate validated responses from the appropriate functional owner

• Design, administer, and improve the Operations follow-up control confirming Supervisor and Manager review of required attendance and safety reports across the assigned scope
• Monitor completion of leadership follow-up actions and escape outstanding items
• Analyze recurring completion gaps across shifts, departments, or assigned sites; identify likely process causes; and recommend control or cadence improvements to senior Operations leadership
• Track completion only; does not calculate points or participate in corrective action

• Translate approved site or cross-site priorities into program frameworks, objectives, project plans, milestones, success measures, stakeholder requirements, governance routines, and evaluation methods
• Prepare leadership-ready analyses identifying material trends, risks, options, resource implications, recommended actions, accountable owners, and open decisions
• Evaluate program results across the assigned scope and recommend whether initiatives should continue, be adjusted, expanded, standardized, or discontinued
• Lead cross-functional working sessions, surface tradeoffs, secure commitments, and guide approved execution without direct supervisory authority

• Set standards and lead planning for…