Program Manager- QSR Industry- Commerce & Omni Channel Domain

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About the Job You're Considering Capgemini is seeking an experienced Program Manager with deep Quick Service Restaurant (QSR) industry expertise and Commerce & Omnichannel transformation experience to lead large-scale business and technology programs for leading restaurant brands. This role will drive strategic initiatives that enhance customer experience, optimize operations, modernize digital channels, and deliver measurable business outcomes.

Individuals should bring strong program leadership experience, proven ownership of complex transformation initiatives, QSR domain expertise, executive stakeholder management capabilities, and the ability to lead large cross-functional teams while delivering measurable business results

Responsible for leading either a large contractor engagement or a definable segment of a very large and complex contractor engagement. Clients may be external or internal. PM are responsible for the translation of the clients complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the clients solution.

PM are responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery.

Your Role Lead complex QSR transformation programs across Commerce, Omnichannel, Customer Experience, Loyalty, Digital Ordering, POS, and Restaurant Technology domains.

Manage program scope, budget, governance, delivery execution, risk mitigation, and stakeholder communications.

Partner with client executives and business leaders to define transformation roadmaps and drive value realization.

Lead cross-functional teams across business, operations, technology, and vendor organizations.

Drive initiatives involving digital ordering, mobile applications, loyalty platforms, drive-thru modernization, self-service technologies, customer personalization, and franchise operations.

Facilitate executive steering committees, business workshops, and strategic planning sessions.

Support business development activities, proposals, solution shaping, and client presentations.

Strong QSR expertise across franchise and multi‑unit operations, site development, real estate strategy, and scalable operational standards. Adept in labor planning, cost controls, margin management, and ROI modeling. Proven ability to drive throughput, consistency, and guest satisfaction while partnering effectively with franchisees and operations teams.

Leads QSR transformation initiatives including digital ordering, automation, kitchen technology, loyalty programs, and mobile channels. Drives operational excellence through optimized workflows, menu simplification, and modernized store design. Oversees implementation of POS/KMS upgrades, analytics tools, and predictive labor and inventory solutions.

Experienced in piloting operational tests, menu optimization, SKU analysis, and pricing strategies. Enables scalable growth through site strategy, operational audits, and new unit development. Uses guest insights, operational analytics, and financial…