Part-Time Financial Aid Call Center Assistant

JSU has created innovative policies and programs that give our employees the freedom to focus on their families while advancing their careers.

Our policies also recognize the changing definitions of family—from blended families, adopted families, and same‑sex domestic partnerships, to the demands of caring for aging parents.

Apply now Job no: 497991
Work type: Part Time
Location: Jacksonville, AL (Main Campus)
Categories: Staff

Department: Office of Financial Aid

Salary: $10.00 per hour (19 hours per week)

Work Hours: Monday - Friday 10:00 a.m.

- 2:00 p.m.

Job Summary: The Call Center Assistant will be responsible for making outbound calls to students regarding their financial aid status and other enrollment initiatives throughout the year. The position will also answer inbound calls directed to the Call Center, providing high‑quality customer service and directing inquiries to the appropriate campus departments. Additionally, the Assistant will aid students and parents in completing the FAFSA in the student computer lab and will report to the Call Center Supervisor.

• Making outbound calls to students and assisting in answering inbound calls directed to the Call Center
• Assisting students and parents with the financial aid process, including application assistance, acceptance of federal aid through the Banner software program, the E‑Sign process of federal loan promissory notes, and required online entrance counseling
• Providing exceptional customer service to students and families via phone, email, or in person
• Resolving customer issues and responding to inquiries appropriately
• Performing other duties as assigned by the Call Center Supervisor or Associate Director of Communications

• High school graduation or equivalent
• One year of customer service experience

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://(Use the "Apply for this Job" box below)./

Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Advertised: Jan 29 2026 Central Standard Time
Applications close: