Call Center Coordinator

The QIO Coordinator will field incoming and outgoing calls for potential customers that are relocating under the consumer channel and assist with booking moves.

• Set appointments with customers for Coleman branch offices
• Assist with managing multiple calendars
• Notify Moving Consultants of their appointments via email or phone
• Document all tasks and records that are updated
• Assist branches with management of sales leads
• Utilize multiple computer programs to coordinate the many components of an international move

• Computer skills including Windows, Microsoft Office, Microsoft Outlook, general internet capabilities, and company software
• Organizational skills
• Good telephone etiquette
• Good interpersonal skills
• Excellent customer service skills

• High School diploma or GED (required)
• Prior call center experience (preferred)

Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer including disabled and veterans. Our policy prohibits discrimination or harassment based on any protected characteristic. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, company-sponsored training, education, and social and recreational programs.

This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations.

You may view more information about your rights under Equal Employment Opportunity laws here. Puede ver más información sobre sus derechos bajo las leyes de igualdad de oportunidades de empleo aquí