Dispatcher, Customer Service​/HelpDesk

Location: Normal

Salary: $29,375.00 - $37,400.00 Annually
Location : Normal
Job Type: Full-Time
Job Number:
Department: Public Safety
Opening Date: 10/30/2023

Description

Summary:

Receives incoming calls for police and security services, dispatches officers as appropriate, and monitors police radio alarms. Documents police and security service requests in an electronic records management and dispatch system. Operates National Crime Information Center (NCIC) computer, a computer aided mobile dispatch system, and an ACU 100 interoperable radio console.
Examples of Duties

Essential Duties and Responsibilities:

• Receives calls concerning crimes, emergencies, and other requests for police assistance; monitors and responds to 911 calls from 2 University systems, as well as from campus `Blue Light` emergency telephones.

• Monitors fire and burglar alarms and alarm systems for all university buildings.

• Operates a National Crime Information Center (NCIC) computer, a computer aided mobile dispatch (CAD) system, and an ACU 100 interoperable radio console.

• Broadcasts orders to patrol officers in vicinity to investigate complaint or request when appropriate; relays instructions or questions from remote units.

• Coordinates departmental paging in the event of a campus emergency.

• Records calls broadcast and complaints received; performs data entry on computer.

• Relays radio and telephone messages between police officers and the community.

• Performs receptionist duties; responds to questions from walk-in and telephone traffic.

• Controls access to Police Department secured areas; monitors the department's closed circuit camera and intercom systems.

• Performs various clerical duties including completing the electronic dispatch log and filing police reports.

• Serves as clearing house for University-wide emergency call lists.

• Performs miscellaneous job-related duties as assigned.
Typical Qualifications

Minimum

Position Requirements (including certifications, licenses, etc.):
High school diploma or GED; no previous work experience required.
Supplemental Information

Knowledge, Skills, and Abilities:

• Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment

• Knowledge of fire and burglar alarm systems reporting

• Records maintenance skills

• Skill in the use of computers and ability to use NCIC identification and Computer Aided Dispatch software

• Computer data entry skills

• Clerical, word processing, and/or office skills

• Receptionist skills

• Ability to react calmly and effectively in emergency situations

• Ability to interact and communicate with people over the telephone, often in stressful situations

• Ability to effectively operate an ACU 100 interoperable radio console

• Ability to perform multiple tasks and solve problems in a technical setting
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short and long-term disability, holidays, vacation, and sick leave.

To learn more details, visit our benefits page at
01

Do you have a High School diploma or equivalent?

• Yes
• No

Required Question