Customer Service Representative

Customer Service Representative

Location:

Louisville, AL, US. This is a full‑time clerical position. Salary: $18.00 – $20.00 per hour.

Thompson Gas, a fast‑growing propane retailer, seeks a proactive Customer Service Representative to support growth by focusing on customer retention, acquisition, and support.

• Handle inbound and outbound calls, asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs, identify customer needs, and develop potential business leads.
• Address customer inquiries (pricing, billing, products, grievances, new account setup) with professionalism.
• Provide timely and accurate information on order status.
• Lead outbound collection calls for past‑due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk‑in customers and handle driver daily paperwork.
• Perform other duties and projects as assigned.

• Degree or equivalent experience required.
• 3+ years of customer service experience (call‑center preferred).
• Sales experience strongly preferred; ability to upsell is essential.
• Previous experience with CARGAS or MPX systems preferred.
• Excellent written and verbal communication skills.
• Strong computer skills, including Microsoft Office and data entry.
• Ability to organize, multi‑task, and prioritize in a fast‑paced environment.
• High ownership and accountability for resolving customer problems.
• Flexible to work overtime and weekends during busy season.

• Medical, dental, vision, and 401(k) with immediate eligibility.
• Disability and life insurance.
• Paid time off that increases with tenure.
• Daily Pay option.
• Employee training programs with career development/advancement opportunities.
• Employee recognition program.
• Quarterly bonus potential.
• Paid maternity and parental leave benefits.
• Tuition reimbursement program.

This is a safety‑sensitive position; performance impacts health and safety. A pre‑employment drug screening is required.

Thompson Gas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.