Teller, Customer Service​/HelpDesk

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The purpose of this job is to satisfy the customer by providing quality customer service through the processing of a variety of cash and non-cash transactions and to be responsible for the safekeeping of any cash or cash equivalent items in their possession.

• Represent Trustmark professionally, efficiently, and tactfully to ensure customer satisfaction when in contact with customers, either face-to-face or by telephone. Greet customers with a smile, call them by name at least twice during transactions, check for additional needs, and thank them as they leave.
• Safeguard the bank’s assets and security while processing transactions accurately, securing large sums, and balancing the teller window daily, following bank policies and procedures.
• Assist in developing new business by identifying customer needs for additional products and referring customers to sales staff, completing all necessary documentation.
• Process various transactions including night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers’ cheques, and official checks.
• Perform additional duties as assigned.

• High school diploma or GED
• At least six months of customer service experience
• Basic math knowledge
• Attention to detail and accuracy in transaction processing
• Ability to work in a team environment
• Excellent customer service and sales skills
• Professional appearance and mannerisms
• Ability to recognize customer needs and make referrals
• Basic computer skills and ability to learn internal systems
• Must pass Teller Simulation test
• Effective communication skills
• Ability to handle daily lifting of coins (weight varies)
• Balancing experience preferred
• Ability to sit for long periods and use a computer

Employment type:

Part-time

Job function:
Finance and Sales

Industry: Banking

Seniority level:
Not Applicable

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